Care Navigator

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Canterbury Medical Practice Care Navigator

The closing date is 23 November 2026

Apply for this job

Job summary

Must be able to work between 07:45 - 18:30. Own transport to travel between sites is essential.

The Care Navigator is primarily responsible for undertaking a wide range of reception duties and the provision of general support to the wider multi-professional team. A sound professional working relationship will be required with the GPs and staff working within the Practice. We are expanding the reception team and the role requires high levels of organisation and excellent interpersonal skills.

The role includes:

• Greeting and signposting patients
• Effective use of the appointments system, booking appointments and processing information
• Acting as the central point of contact for patients
• Liaising with multi-professional team members and external agencies such as secondary care
• Familiarity with Docman and EMIS Web clinical software systems

Main duties of the job

The post requires excellent communication skills, high levels of organisation and attention to detail as well as the ability to exercise tact, discretion and initiative. The ability to work under pressure and as part of a team are equally important.

The Practice will support continuing education and professional development in the form of attendance at study days, courses and with in-house training, as deemed appropriate for the benefit of both the individual and the Practice.

About us

Canterbury Medical Practice's priority is to provide the highest standard of clinical care to the 24,000+ patients registered with the Practice as well as those from other practices who are seen in our additional clinics. We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home. We embrace a continuous improvement ethos and strive to ensure that we are available to patients when they need a consultation. We have a holistic approach to patient care and a strong training ethos within the practice with a team of medical and non-medical educators as well as opportunities for non-clinical staff to develop and progress.

We aim to:

provide high quality clinical care

meet our patients needs

act with integrity and complete confidentiality

be courteous, approachable, friendly and accommodating

ensure we provide safe and effective services and environments

to put patient care at the centre of what we do

to maintain a motivated and skilled workforce

use feedback, monitoring and auditing to continuously improve our services

treat all patients and staff with dignity, respect and honesty

Details

Date posted

04 November 2026

Pay scheme

Other

Salary

£13.45 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1309-26-0016

Job locations

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Ethelbert Road

Canterbury

Kent

CT1 3NR

United Kingdom

Court Hill

Littlebourne

Canterbury

Kent

CT3 1TX

United Kingdom

Job description

Job responsibilities

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
• Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
• Completing patient registrations and adding details on to the computer when necessary
• Data input of new patient questionnaires
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking name and address
• Receiving and recording payments for medicals, insurance reports, etc
• General administrative tasks
• Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
• Completing DN referrals and emailing to referral centre
• Helping to assist with general enquiries
• Answer incoming calls in a timely manner as per practice protocol
• Check room availability for all clinicians each day and ensure check in screen shows any changes
• Be able to cover all care navigator roles as required including extended hour surgeries
• Have knowledge of and work in accordance with practice policies and procedures
• Pulling/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and waiting for collection
• Ensuring accurate recording of information using the practice clinical systems
• Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
• Make sure post tray is cleared every evening
• Complete team EMIS & DOCMAN tasks
• Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
• Ordering ambulances as and when required by the clinician
• Chaperone for clinicians
• Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP
• Adding patient lists to the practice computer system for visiting consultants/therapists
• Passing on correct contact information when patients enquire about non CMP clinics
• Taking deliveries or directing to relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Job description

Job responsibilities

• Open up surgery, switching on clinicians PCs and ensuring everything is set up for the day
• Ensure building security, have thorough knowledge of doors, windows and alarms
• Keep reception and waiting rooms areas tidy
• Booking appointments face to face and over the phone and signposting to ensure the patient is booked with the right person, in the right place at the right time
• Checking patients in for appointments and directing to appropriate waiting area
• Receiving and recording requests for home visits, DN visits, telephone consultations and taking messages
• Giving normal test results to patients or chasing up when necessary
• Access incoming emails via generic inbox , online consultations and web contacts signposting and taking all the appropriate actions
• Work face-to-face as part of the CMP urgent care team currently based at Ethelbert Road - to ensure triage and administrative lists are dealt with appropriately
• Completing patient registrations and adding details on to the computer when necessary
• Data input of new patient questionnaires
• Supporting GP Links processes such as preparing notes for sending off, filing incoming notes and ensuring filed medical records are accurately stored
• Process patients change of address, numbers, etc.
• Process prescription requests in accordance with practice guidelines including filing prescriptions and recording in pharmacy book
• Filing prescriptions and recording in pharmacy book
• Handing completed repeat prescriptions to patients, checking name and address
• Receiving and recording payments for medicals, insurance reports, etc
• General administrative tasks
• Making sure there is good supply of, and printing when necessary, practice leaflets, new patient questionnaires, change of address forms etc
• Monitoring the clinics and letting patients know when delays and clinicians when late visits, etc added
• Completing DN referrals and emailing to referral centre
• Helping to assist with general enquiries
• Answer incoming calls in a timely manner as per practice protocol
• Check room availability for all clinicians each day and ensure check in screen shows any changes
• Be able to cover all care navigator roles as required including extended hour surgeries
• Have knowledge of and work in accordance with practice policies and procedures
• Pulling/filing notes as necessary
• Scan and photocopy as required
• Ensure post and clinical forms are correctly filed and waiting for collection
• Ensuring accurate recording of information using the practice clinical systems
• Ensuring effective handover of matters outstanding to the incoming receptionists at end of shift
• Make sure post tray is cleared every evening
• Complete team EMIS & DOCMAN tasks
• Contacting patients on the doctors behalf to arrange follow up appointments, prescription collections, test results etc
• Ordering ambulances as and when required by the clinician
• Chaperone for clinicians
• Greeting visitors and asking them to sign the visitors book, informing appropriate managers/colleagues of their presence and, when necessary, show or direct them to the appropriate place ensuring passes/fobs are returned on leaving CMP
• Adding patient lists to the practice computer system for visiting consultants/therapists
• Passing on correct contact information when patients enquire about non CMP clinics
• Taking deliveries or directing to relevant department
• Any other duties commensurate with the role

The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

General

Essential

• Must have own transport to travel between sites

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.

Desirable

• Up to date with mandatory and role specific training.

Experience

Essential

• Good interpersonal and communication skills.
• Highly organised and excellent attention to detail.
• Time management and ability to prioritise workload.
• Knowledge of EMIS Web Clinical System and Docman.
• Ability to extract relevant information from conversations to pass on.
• Ability to work autonomously.
• Ability to follow policy and procedures.
• Accuracy in recording data.

Desirable

• Good knowledge of Microsoft Office software.

Person Specification

General

Essential

• Must have own transport to travel between sites

Qualifications

Essential

• Good standard of education with good literacy and numeracy skills.

Desirable

• Up to date with mandatory and role specific training.

Experience

Essential

• Good interpersonal and communication skills.
• Highly organised and excellent attention to detail.
• Time management and ability to prioritise workload.
• Knowledge of EMIS Web Clinical System and Docman.
• Ability to extract relevant information from conversations to pass on.
• Ability to work autonomously.
• Ability to follow policy and procedures.
• Accuracy in recording data.

Desirable

• Good knowledge of Microsoft Office software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Canterbury Medical Practice

Address

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Employer's website

https://www.canterburymedicalpractice.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Reception Manager

Gemma Sackett

[email protected]

01227832901

Details

Date posted

04 November 2026

Pay scheme

Other

Salary

£13.45 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A1309-26-0016

Job locations

Patrixbourne Road

Bridge

Canterbury

Kent

CT4 5BL

United Kingdom

Ethelbert Road

Canterbury

Kent

CT1 3NR

United Kingdom

Court Hill

Littlebourne

Canterbury

Kent

CT3 1TX

United Kingdom

Supporting documents

Privacy notice

Canterbury Medical Practice's privacy notice (opens in a new tab)

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