Healthcare Support Worker, Emergency Department

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Worcestershire Acute Hospitals NHS Trust Healthcare Support Worker, Emergency Department

The closing date is 18 November 2026

Apply for this job

Job summary

Please note, due to the upcoming immigration law changes taking effect in December and the projected timescales for this recruitment, we will be unable to offer sponsorship for this role.

An Emergency Department (ED) Band 3 Healthcare Support Worker (HCSW) is a crucial, high-acuity role designed to support nurses and clinicians in a fast-paced environment. A Band 3 HCSW is expected to possess or develop specific clinical competencies, often working with reduced supervision to help manage patient flow, particularly in triage, resus, and urgent care.

The successful applicant must be willing to work shifts across a 7 day rota. Shifts run from 07:00-19:30 and 19:00-07:30. Work schedules are provided up to three months in advance.

We value originality and integrity in our hiring process. Please note that all applications must be entirely your own work and AI-generated content is not acceptable and will be disqualified.

We appreciate your understanding and encourage you to showcase your skills and experiences authentically.

Main duties of the job

• Clinical Care & Assessment: You will perform delegated clinical tasks, including taking and recording accurate vital signs (NEWS2), ECGs, venepuncture, cannulation, simple wound care, and urinalysis.
• Patient Support: Providing holistic care to patients, assisting with mobility, and providing comfort to those who are distressed, injured, or have self-harmed.
• Department Flow: Actively supporting the clinical team to improve patient flow through the department, ensuring patients are safely moved, and assisting in the rapid assessment process.
• Safety & Compliance: Maintaining a clean, safe, and well-stocked environment (e.g., in resuscitation areas), and following strict infection control protocols.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9365-26-0831

Job locations

Emergency Department, Worcestershire Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Job description

Job responsibilities

A Band 3 Emergency Department (ED) Healthcare Support Worker provides high-quality, direct clinical care under the supervision of registered nurses in a fast-paced setting.

Key duties include taking vital signs (ECG, blood pressure, blood glucose), venepuncture, and cannulation, wound care, assisting with patient mobility/comfort, and escalating clinical concerns.

For a full job description, please see the PDF in Supporting Documents.

Job description

Job responsibilities

A Band 3 Emergency Department (ED) Healthcare Support Worker provides high-quality, direct clinical care under the supervision of registered nurses in a fast-paced setting.

Key duties include taking vital signs (ECG, blood pressure, blood glucose), venepuncture, and cannulation, wound care, assisting with patient mobility/comfort, and escalating clinical concerns.

For a full job description, please see the PDF in Supporting Documents.

Person Specification

Qualifications

Essential

• Basic Education.
• Care Certificate or willingness to undertake.

Desirable

• First Aid Qualification.

Experience

Essential

• Tell us about a time you have worked as a member of a team.
• Tell us about your experience of time management and prioritising work.

Desirable

• Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Skills and Knowledge

Essential

• Ability to use technology to undertake the role.
• Tell us about a time you have remained calm in a stressful situation.

Desirable

• Awareness of Health and Safety.
• Awareness of Clinical Risk.
• Knowledge of principles of speciality.
• Venepuncture / Cannulation.

Person Specification

Qualifications

Essential

• Basic Education.
• Care Certificate or willingness to undertake.

Desirable

• First Aid Qualification.

Experience

Essential

• Tell us about a time you have worked as a member of a team.
• Tell us about your experience of time management and prioritising work.

Desirable

• Previous experience of working as a Health Care Assistant in a healthcare or social setting.

Skills and Knowledge

Essential

• Ability to use technology to undertake the role.
• Tell us about a time you have remained calm in a stressful situation.

Desirable

• Awareness of Health and Safety.
• Awareness of Clinical Risk.
• Knowledge of principles of speciality.
• Venepuncture / Cannulation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Emergency Department, Worcestershire Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Emergency Department, Worcestershire Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Department Manager

Donna Hill

[email protected]

01905733036

Details

Date posted

04 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

C9365-26-0831

Job locations

Emergency Department, Worcestershire Royal Hospital

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Supporting documents

Supporting links (all open in new tabs)

Flexible Working and Support to Staff

New Urgent and Emergency Care Department

An Inclusive Employer

Working for Us

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Worcestershire Acute Hospitals NHS Trust's privacy notice (opens in a new tab)

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