Overseas and Private Patients Officer
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Sherwood Forest Hospitals NHS Foundation Trust Overseas and Private Patients Officer
The closing date is 17 November 2026
Job summary
Sherwood Forest Hospitals are currently seeking two enthusiastic and dedicated Clerical Officers to join our dynamic Procurement and Commercial Services team.
If you are hardworking, positive, friendly and approachable, with good organisation skills, and you take pride in delivering a high standard of service that supports patient care, we'd love to hear from you.
Reporting to the Commercial Services Manager, you will play a vital role in ensuring Overseas and Private Patient income is aways recovered. You'll be expected to work to tight deadlines, follow strict procedures, and demonstrate initiative and teamwork.
Key Responsibilities:
- Provide a centralised and comprehensive service in relation to the identifying and charging of Overseas Visitor and Private Patients
- Work with the Finance Department on the pricing of patient treatment and the preparation of accurate data for invoicing purposes
- Use the Trust finance systems for the creation of invoices
- Provide a responsible, effective administration process related to Overseas Visitors, be the key link for the Trust with external organisations
- Assist the Commercial Manager in identifying improvements to procedures and their implementation
If you are passionate about delivering high-quality administrative services, ensuring compliance, and supporting patients through complex processes, we would love to hear from you.
Apply today and join our Overseas and Private Patient Team.
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.
We have an open, inclusive and diverse culture and we would like you to be part of the team.
Details
Date posted
04 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
214-CEN-8044640-B
Job locations
King's Mill Hospital
Mansfield Road
Sutton in Ashffield
NG17 4JL
United Kingdom
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge
Essential
- Computer literate being fully conversant in Microsoft Packages (Email, Excel & Word) .
- Ability to work independently and use own initiative.
- Guidelines relating to Overseas Visitor patient.
Desirable
- An understanding of the NHS.
- Ability to use own initiative.
- Use of Careflow - the Trust's Electronic Patient System.
Qualifications
Essential
- GCSE in English language and Maths NVQ Level 3 (or equivalent qualification or experience).
- ECDL qualification or equivalent experience.
Experience
Essential
- Office administration or secretarial experience.
- Previous experience of working with various databases and Windows packages.
- Understanding of confidentiality and Data Protection.
- Accurate Typing skills.
- Capable of remaining calm & professional in busy situations.
- Ability to work as part of a team, under supervision, and on occasion, take definitive action in decision making.
- Attention to detail.
- Organised and methodical.
- Demonstrates an ability to project a professional attitude/image.
- Good telephone Manner.
- Good verbal and written communication skills.
- Experience of dealing with sensitive and delicate situations.
Desirable
- Experience within a customer service setting.
- Experience within an NHS administrative environment.
- Medical Terminology understanding.
- Previous experience of working with NHS Patient Administration systems.
Knowledge
Essential
- Computer literate being fully conversant in Microsoft Packages (Email, Excel & Word) .
- Ability to work independently and use own initiative.
- Guidelines relating to Overseas Visitor patient.
Desirable
- An understanding of the NHS.
- Ability to use own initiative.
- Use of Careflow - the Trust's Electronic Patient System.
Qualifications
Essential
- GCSE in English language and Maths NVQ Level 3 (or equivalent qualification or experience).
- ECDL qualification or equivalent experience.
Experience
Essential
- Office administration or secretarial experience.
- Previous experience of working with various databases and Windows packages.
- Understanding of confidentiality and Data Protection.
- Accurate Typing skills.
- Capable of remaining calm & professional in busy situations.
- Ability to work as part of a team, under supervision, and on occasion, take definitive action in decision making.
- Attention to detail.
- Organised and methodical.
- Demonstrates an ability to project a professional attitude/image.
- Good telephone Manner.
- Good verbal and written communication skills.
- Experience of dealing with sensitive and delicate situations.
Desirable
- Experience within a customer service setting.
- Experience within an NHS administrative environment.
- Medical Terminology understanding.
- Previous experience of working with NHS Patient Administration systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton in Ashffield
NG17 4JL
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Sherwood Forest Hospitals NHS Foundation Trust
Address
King's Mill Hospital
Mansfield Road
Sutton in Ashffield
NG17 4JL
United Kingdom
Employer's website
https://www.sfh-tr.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Commercial Services Manager
Julie Mayfield
01623622515
Details
Date posted
04 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
214-CEN-8044640-B
Job locations
King's Mill Hospital
Mansfield Road
Sutton in Ashffield
NG17 4JL
United Kingdom
Supporting documents
Privacy notice
Sherwood Forest Hospitals NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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