Healthcare Support Worker
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Imperial College Healthcare NHS Trust Healthcare Support Worker
The closing date is 09 November 2026
Job summary
Are you ready to make a real difference in people's lives every single day? Join Imperial College Healthcare NHS Trust as a Healthcare Support Worker and become part of a vibrant, compassionate team delivering acute patient-centred care across our five hospitals and community services.
As a Healthcare Support Worker, you will play a vital role within the multidisciplinary team, working under the guidance and supervision of registered nurses, midwives, or nurse associates. You will undertake a range of delegated clinical care duties, including patient observations, assisting with personal care, supporting nutrition and hydration, and maintaining a safe and dignified environment for patients.
Please note: This position is advertised at Band 3. However, applicants who do not yet meet the required Care Certificate competencies will be appointed at Band 2 while undertaking our New to Care training programme. Upon successful completion of the programme, they will progress to Band 3. Applicants who already hold NHS-recognised Care Certificate accreditation will be appointed directly at Band 3.
Main duties of the job
- Exchange factual information with patients using a variety of methods to help patients understanding, supporting RNs and RNAs in providing health promotion/education.
- Maintain a professional working relationship will all members of the multi- disciplinary team.
- Develop own skills and knowledge and contribute to the development of others.
- To undertake training relevant to the post.
- The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date.
- Undertake the Trust induction within 8 weeks of commencing employment.
- To maintain patient confidentiality at all times and follow information governance policies and procedures.
- To follow ICHNT policies and procedures to ensure maintenance of safe working practices for patients and colleagues.
- Work in accordance with Health and Safety regulations at all time.
- Report any incidents of breaches of Health and Safety and report any dangerous acts or omissions that are seen in the course of duty that compromise the Health and Safety of staff or patients using the Trust Health and Safety policy.
- Share responsibility for key aspects of housekeeping and stock control.
About us
Imperial College Healthcare NHS Trust is one of the largest NHS trusts in the country, with a global reputation for excellence in care, research, and education. You will benefit from outstanding learning and development opportunities, a supportive and inclusive culture, recognition schemes, and access to a wide range of staff benefits including the NHS pension scheme, flexible working, and wellbeing initiatives.
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£31,554 to £33,270 a year pa inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-MIC-2311
Job locations
Charing Cross Hospital
10 north ward Charing cross hospital
London
W6 8RF
United Kingdom
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
Essential
- Completed Care Certificate or equivalent experience
- Able to demonstrate literacy, numeracy and communication skills in English to carry out the duties of the role (known as functional skills), or GCSE or equivalent experience
- Bedside Emergency Assessment Course for HCSW's (BEACH) or willingness to undertake
Desirable
- Further qualifications and training relevant and required by the speciality of this post
- Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSW
Experience
Essential
- Experience of working in a care setting environment, in a Band 2 HCSW role or equivalent
- Experience of delivering personal care to patients
- Experience of using computers or willing to undertake training in local computer systems
Desirable
- Experience of taking clinical observations, such as venepuncture, cannulation, phlebotomy
Skills/knowledge/abilities
Essential
- Ability to prioritise patients based on clinical needs
- Evidence of using own initiative
- Ability to demonstrate caring approach
- Ability to learn new skills and adapt existing knowledge
- Ability to work flexibly, quickly, and accurately
- Good communication skills both oral and written
- Maintain a safe working environment for self and others
- Ability to multitask and work under pressure
- Ability to work and remain calm in critical situations
Desirable
- Previous experience of complex health needs
- Competently perform a range if the core skills relevant to the area of speciality
Education/ qualifications
Essential
- Completed Care Certificate or equivalent experience
- Able to demonstrate literacy, numeracy and communication skills in English to carry out the duties of the role (known as functional skills), or GCSE or equivalent experience
- Bedside Emergency Assessment Course for HCSW's (BEACH) or willingness to undertake
Desirable
- Further qualifications and training relevant and required by the speciality of this post
- Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSW
Experience
Essential
- Experience of working in a care setting environment, in a Band 2 HCSW role or equivalent
- Experience of delivering personal care to patients
- Experience of using computers or willing to undertake training in local computer systems
Desirable
- Experience of taking clinical observations, such as venepuncture, cannulation, phlebotomy
Skills/knowledge/abilities
Essential
- Ability to prioritise patients based on clinical needs
- Evidence of using own initiative
- Ability to demonstrate caring approach
- Ability to learn new skills and adapt existing knowledge
- Ability to work flexibly, quickly, and accurately
- Good communication skills both oral and written
- Maintain a safe working environment for self and others
- Ability to multitask and work under pressure
- Ability to work and remain calm in critical situations
Desirable
- Previous experience of complex health needs
- Competently perform a range if the core skills relevant to the area of speciality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Charing Cross Hospital
10 north ward Charing cross hospital
London
W6 8RF
United Kingdom
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Charing Cross Hospital
10 north ward Charing cross hospital
London
W6 8RF
United Kingdom
Employer's website
https://www.imperial.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Ward manager 10 north
Shibbu Bhaskaran
020838311977
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£31,554 to £33,270 a year pa inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
290-MIC-2311
Job locations
Charing Cross Hospital
10 north ward Charing cross hospital
London
W6 8RF
United Kingdom
Supporting documents
Privacy notice
Imperial College Healthcare NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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