St Albans Integrated Urgent Care Hub Assistant Service Manager (ASM)
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HUC St Albans Integrated Urgent Care Hub Assistant Service Manager (ASM)
The closing date is 16 November 2026
Job summary
Are you ready to lead and inspire a multidisciplinary team dedicated to delivering high-quality healthcare services?
Join us as an Assistant Service Manager (ASM) at the St Albans Integrated Urgent Care Hub!
About the Role:
As the ASM, you'll play a pivotal role in ensuring the smooth operation of our urgent care services while driving continuous improvement and integration.
Reporting directly to the Head of Primary and Urgent Care, you'll lead clinical staff, meet contractual KPIs, and proactively address operational challenges to maintain safe, efficient services.
Main duties of the job
Key Responsibilities:
- Lead local service delivery, ensuring quality and efficiency.
- Collaborate with the leadership team to identify development objectives and drive improvement plans.
- Manage day-to-day operations, ensuring policies and procedures are followed.
- Support clinical leads in delivering quality improvement actions.
The ideal candidate will be:
- A skilled manager with a degree or equivalent experience and formal management training, plus 12+ months in a senior role within Primary Care, ICB, or related fields.
- Proven abilities in financial management, budget control, staff leadership, and implementing systems across teams.
- Strong leadership, communication, and organisational skills, with commitment to reducing health inequalities and engaging diverse communities.
- Project management training, QI methodology, and data protection expertise
About us
At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:
Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£30,000 to £36,400 a year per annum - Salary is dependent on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
4265 - 8383824
Job locations
St Albans Integrated Urgent Care Hub
Waverley Road
St Albans
AL3 5PN
United Kingdom
Job description
Job responsibilities
For a full job description and comprehensive person specification, please see the attached documentation.
Job description
Job responsibilities
For a full job description and comprehensive person specification, please see the attached documentation.
Person Specification
Knowledge and Experience
Essential
- Educated to degree level or equivalent significant experience
- Formal Management Qualification or equivalent significant experience
- Minimum of 12 months experience in a senior role working within Primary Care, ICB, or similar transferable skills
- Clear evidence of managing financial accounts procedure and budget control
- Experience of working urgent care clinical systems
- Experience of developing and implementing common systems and processes across teams and across service boundaries
- Experience of facilitating and managing change
- Experience in managing and leading staff
Desirable
- Hold a management qualification appropriate to the post.
- Understand the payment structures within primary care
Personal Attributes, Values and Behaviours
Essential
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Demonstrates use of appropriate communication to gain the co- operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations, e.g. CCGs)
- Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
- Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Able to work under pressure and meet deadlines
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to identify risk and assess/manage risk when working with individuals
Desirable
- Demonstrates accountability for delivering professional expertise and direct service provision
Knowledge and Experience
Essential
- Educated to degree level or equivalent significant experience
- Formal Management Qualification or equivalent significant experience
- Minimum of 12 months experience in a senior role working within Primary Care, ICB, or similar transferable skills
- Clear evidence of managing financial accounts procedure and budget control
- Experience of working urgent care clinical systems
- Experience of developing and implementing common systems and processes across teams and across service boundaries
- Experience of facilitating and managing change
- Experience in managing and leading staff
Desirable
- Hold a management qualification appropriate to the post.
- Understand the payment structures within primary care
Personal Attributes, Values and Behaviours
Essential
- Commitment to reducing health inequalities and proactively working to reach people from all communities
- Demonstrates use of appropriate communication to gain the co- operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations, e.g. CCGs)
- Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
- Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Able to work under pressure and meet deadlines
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Ability to identify risk and assess/manage risk when working with individuals
Desirable
- Demonstrates accountability for delivering professional expertise and direct service provision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
St Albans Integrated Urgent Care Hub
Waverley Road
St Albans
AL3 5PN
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
St Albans Integrated Urgent Care Hub
Waverley Road
St Albans
AL3 5PN
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
People Operations Advisor
Sarah-Jane Newbigging
Details
Date posted
03 November 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£30,000 to £36,400 a year per annum - Salary is dependent on experience
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
4265 - 8383824
Job locations
St Albans Integrated Urgent Care Hub
Waverley Road
St Albans
AL3 5PN
United Kingdom
Supporting documents
Privacy notice
HUC 's privacy notice (opens in a new tab)
Support links
© Crown copyright
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