Complex Care Advisor

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Betsi Cadwaladr University Health Board Complex Care Advisor

The closing date is 17 November 2026

Apply for this job

Job summary

Are you an experienced Registered Nurse or Allied Health Professional looking for a challenging and rewarding leadership role?

We are seeking a highly motivated and skilled Senior Complex Case Adviser to join our Complex Case Advisory Service. This is a unique opportunity to support some of the most complex and vulnerable individuals across North Wales, helping to develop bespoke care pathways and ensuring people receive the right care, in the right place, at the right time.

Working closely with health, social care, commissioned providers, third sector organisations and specialist services, you will provide expert advice and leadership in the management of highly complex cases where traditional care pathways may not be available or require significant adaptation.

Main duties of the job

As a Senior Complex Case Adviser, you will:

• Provide expert advice and support for patients with highly complex health and social care needs.

• Lead on complex discharge planning and pathway development.

• Support clinical teams in navigating challenging situations involving Mental Capacity, Best Interest decisions, safeguarding and Court of Protection matters.

• Work collaboratively across organisational boundaries to facilitate safe, person-centred care.

• Contribute to reducing unnecessary delays in discharge and improving patient outcomes.

• Support monitoring of high-cost packages of care and specialist commissioned placements.

• Provide leadership, coaching and professional support to colleagues within the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,129 to £57,365 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-NMR660-1126

Job locations

Glan Clwyd Hospital/Remote

Rhuddlan Road

Bodelwyddan

LL18 5UJ

United Kingdom

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Registered nurse 1st Level or AHP

Experience

Essential

• Evidence of ongoing Professional development and training
• Degree or Diploma Registered nurse 1st Level
• NMC Registration or AHP registration
• Evidence of related qualification to diploma or degree level
• Post graduate diploma or equivalent level experience

Experience

Desirable

• Experience within the transitions/adult Mental Health Field
• Teaching /assessing qualification to Postgraduate Diploma Level

Person Specification

Qualifications

Essential

• Registered nurse 1st Level or AHP

Experience

Essential

• Evidence of ongoing Professional development and training
• Degree or Diploma Registered nurse 1st Level
• NMC Registration or AHP registration
• Evidence of related qualification to diploma or degree level
• Post graduate diploma or equivalent level experience

Experience

Desirable

• Experience within the transitions/adult Mental Health Field
• Teaching /assessing qualification to Postgraduate Diploma Level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital/Remote

Rhuddlan Road

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital/Remote

Rhuddlan Road

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Complex Care Advisor

Kimberley Brown

[email protected]

07977383665

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£50,129 to £57,365 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-NMR660-1126

Job locations

Glan Clwyd Hospital/Remote

Rhuddlan Road

Bodelwyddan

LL18 5UJ

United Kingdom

Supporting documents

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Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)

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