PABC Booking Clerk

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BETA Your feedback will help us to improve this service.

Betsi Cadwaladr University Health Board PABC Booking Clerk

The closing date is 17 November 2026

Apply for this job

Job summary

This post is fixed term/secondment for 5 months due to the needs of the service

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments, pre-operative appointments and theatre procedures.

Welsh Skills need to be learnt

Main duties of the job

An exciting opportunity has arisen to join the Patient Booking Department at Betsi Cadwaladr University Health Board as part of an ambitious programme to reduce waiting times and improve access to healthcare services for the people of North Wales.

We are looking for enthusiastic, motivated and hardworking individuals to join our expanding teams, with 6 vacancies available across the Health Board:

2 posts based in the Central Area (Bodelwyddan or Abergele) and 4 posts based at Wrexham Maelor Hospital.

Working within a fast paced and supportive office environment, successful applicants will play a vital role in helping patients access the care they need by managing appointment bookings and supporting services to deliver improvements in waiting times and patient experience.

These positions are fixed term until 31 March 2027 however, they offer valuable experience within the NHS and an opportunity to develop knowledge and skills within patient administration and healthcare pathways. We would particularly welcome applications from existing Health Board employees interested in a secondment opportunity, subject to agreement from their current line manager.

If you are passionate about delivering excellent patient care through effective administration and would like to be part of a team making a tangible difference, we would love to hear from you.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

050-AC263-1026-A

Job locations

Glan Clwyd Hospital and Wrexham Maelor Hospital

Bodelwyddan/Abergele/Wrexham

LL18 5UJ

United Kingdom

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualification

Essential

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

Desirable

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

Essential

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

Desirable

• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

Essential

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

Desirable

• Previous waiting list management

Person Specification

Qualification

Essential

• Good standard of education GCSE maths English A- C
• NVQ3 or equivalent or knowledge or experience working in a busy office environment
• I.T knowledge Micro soft packages

Desirable

• Understanding of Medical terminology/ NHS experience
• Experience of working with NHS systems

Skills

Essential

• Experience of working in an Acute hospital/GP practice or Call centre environment
• Experience of working with general public

Desirable

• Experience of working with NHS systems
• Competent in use of Microsoft office

Experience

Essential

• Excellent communication skills both written, verbal & telephone
• Ability to work as part of a team

Desirable

• Previous waiting list management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital and Wrexham Maelor Hospital

Bodelwyddan/Abergele/Wrexham

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital and Wrexham Maelor Hospital

Bodelwyddan/Abergele/Wrexham

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Assistant Head of Referral and Booking Services

Gemma Elliott

[email protected]

03000843773

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum

Contract

Fixed term

Duration

5 months

Working pattern

Full-time

Reference number

050-AC263-1026-A

Job locations

Glan Clwyd Hospital and Wrexham Maelor Hospital

Bodelwyddan/Abergele/Wrexham

LL18 5UJ

United Kingdom

Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)

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