CARE NAVIGATOR
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Burnham Health Centre CARE NAVIGATOR
The closing date is 17 November 2026
Job summary
The GP Surgery Reception Team is the first point of contact for patients in a busy general practice. This role involves providing excellent customer service, managing appointments, handling patient inquiries, and performing various administrative tasks to ensure smooth daily operations of the practice.
Main duties of the job
To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients. To understand the importance of maintaining confidentiality.
About us
Burnham Health Centre is a large teaching practice supported by adynamic and enthusiastic team of healthcare professionals. Our teamincludes doctors, nurses, healthcare assistants, clinical pharmacists, andother allied healthcare professionals, all working together to provide high-quality care to our patients.
With 11 GPs, senior and practice nurses, healthcare assistants, a phlebotomist, and various roles under the ARRS from the South Bucks Primary Care Network, our staff are encouraged to collaborate and interact to ensure the best outcomes for our patients. At Burnham Health Centre, we are committed to fostering teamwork and a patient-centered approach to healthcare.
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4620-26-0004
Job locations
Minniecroft Road
Burnham
Buckinghamshire
SL1 7DE
United Kingdom
Job description
Job responsibilities
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure that patients without appointments but who need 'urgent consultations triaged appropriately.
Answering incoming telephone calls and on-line requests, ensuring are redirected accordingly.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Produce tokens and Right Hand Side for prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate.
Undertake administration tasks as needed and as allocated by Senior Care Navigator.
Action start and end of day procedures ensure telephone software for out of hours information is activated appropriately and the correct message is playing at close of business each day and when the Practice closes for training.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Job description
Job responsibilities
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure that patients without appointments but who need 'urgent consultations triaged appropriately.
Answering incoming telephone calls and on-line requests, ensuring are redirected accordingly.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Produce tokens and Right Hand Side for prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate.
Undertake administration tasks as needed and as allocated by Senior Care Navigator.
Action start and end of day procedures ensure telephone software for out of hours information is activated appropriately and the correct message is playing at close of business each day and when the Practice closes for training.
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills. Ability to multitask and prioritise in a fast-paced environment. Proficiency in using computer systems, (training provided in medical software). Strong organisational skills with attention to detail. A calm and empathetic approach when dealing with patients.
Desirable
- Previous experience in a Primary Care or customer service role is an advantage.
Experience
Essential
- Excellent communication and interpersonal skills. Ability to multitask and prioritise in a fast-paced environment. Proficiency in using computer systems, (training provided in medical software). Strong organisational skills with attention to detail. A calm and empathetic approach when dealing with patients.
Desirable
- Previous experience in a Primary Care or customer service role is an advantage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Burnham Health Centre
Address
Minniecroft Road
Burnham
Buckinghamshire
SL1 7DE
United Kingdom
Employer's website
https://www.burnhamhealthcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Burnham Health Centre
Address
Minniecroft Road
Burnham
Buckinghamshire
SL1 7DE
United Kingdom
Employer's website
https://www.burnhamhealthcentre.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Practice Manager
Lisa Smith
Details
Date posted
03 November 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A4620-26-0004
Job locations
Minniecroft Road
Burnham
Buckinghamshire
SL1 7DE
United Kingdom
Supporting documents
Privacy notice
Burnham Health Centre's privacy notice (opens in a new tab)
Support links
© Crown copyright
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