HR & Systems Coordinator

Position Summary

The HR & Systems Coordinator provides high-quality HR administration across the employee lifecycle while acting as the HR team’s subject-matter expert and super user for Sage People. The role combines day-to-day HR operational support with responsibility for HR data, systems support, benefits administration, payroll inputs, reporting and continuous improvement.

Role Mission

To provide an accurate, responsive and employee-focused HR administration service, while using extensive knowledge of Sage People and associated HR processes to support colleagues, resolve queries, maintain data integrity and improve how HR systems and processes are used across the business.

This is a 12 month FTC

Objectives & Key Results

The HR & Systems Coordinator is part of the HR & People team and supports managers, employees and HR colleagues throughout the employee lifecycle.

The key objectives will be to:

• Ensure employee data in Sage People and associated HR records is accurate, complete and maintained on time
• Provide responsive first-line support for HR administration, Sage People and employee benefits queries
• Complete employee lifecycle administration accurately and within agreed deadlines
• Provide accurate HR and benefits inputs into the monthly UK payroll process
• Produce reliable HR reports and management information to support decision-making
• Coordinate UK benefits administration and maintain positive working relationships with providers
• Maintain clear, up-to-date process guidance and system resources for employees, managers and HR colleagues
• Identify and support practical improvements to HR systems, workflows and administrative processes
• Explore and support appropriate opportunities to use automation and AI to improve efficiency, accuracy and the employee experience

Behavioural Competencies – Organisational & Behavioural Fit

• Highly organised, with the ability to manage competing priorities and deliver accurately to deadlines
• Proactive and accountable, taking ownership of queries and actions through to completion
• Approachable and service-focused, with a practical and professional communication style
• Discreet and trustworthy when handling confidential and sensitive employee information
• Curious and improvement-focused, with the confidence to question inefficient processes and suggest practical changes
• Collaborative and adaptable, with the ability to work effectively across teams and respond to changing priorities
• Calm under pressure and able to apply sound judgement about when to resolve, refer or escalate an issue.

Critical Competencies – Technical Fit

• Practical experience of HR administration across the employee lifecycle within a busy HR or People team
• Strong experience of using and administering an HR information system, with the ability to develop detailed system knowledge and support other users
• Experience maintaining employee records and completing data-quality checks with a high level of accuracy
• Confident Excel skills, including filters, lookups, pivot tables and data validation
• Experience producing regular and ad hoc HR reports and presenting data clearly
• Experience supporting payroll inputs, benefits administration or related reconciliations
• Ability to troubleshoot routine HR system and data issues and escalate appropriately
• Good understanding of confidentiality, UK GDPR and the handling of sensitive employee data
• Strong written communication skills and the ability to produce clear guidance and employee communications
• Experience of Sage People and/or Sage Recruit is desirable
• Experience supporting system testing, workflows, forms or process automation is desirable
• An interest in, or practical experience of, using automation and AI tools to improve HR administration, reporting or colleague support is desirable
• CIPD Level 3, or equivalent practical HR experience, is desirable