Health Improvement Assistant

Job Advert Skip to main content

document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');

Cookies on NHS Jobs

We've put some small files called cookies on your device to help us make improvements to our site.

To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.

Accept analytics cookies Do not accept analytics cookies

Jobs

Menu

• Sign in
• Create an account

• English
• Cymraeg

Menu Close menu

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

• Search
• Sign in
• Create an account
• Display in Welsh (Cymraeg)

BETA Your feedback will help us to improve this service.

Livewell Southwest Health Improvement Assistant

The closing date is 06 November 2026

Apply for this job

Job summary

LOCATION: Mount Gould

HOURS: 24 hours per week

12-month fixed term contract

If you possess good computer skills, including a working knowledge of Microsoft Office packages, and have experience of social media and digital channels, and have excellent communication skills, both verbal and written, as well as finding enjoyment in helping people, then keep reading!

An exciting opportunity has arisen in the Wellbeing Team at Livewell Southwest for a Health Improvement Assistant. You will assist in providing a professional, quality and customer-focused health improvement services for Livewell Southwest. We are passionate about the work we do in engaging people to lead healthier lives and we are looking for someone who is willing to go the extra mile to help us achieve this.

Interview date: 11th November

Main duties of the job

Answer telephone calls, taking messages and passing on accurately to the relevant person/department. Manning the telephone between the hours of 8am and 6pm.

Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information to customers, stakeholders and referring to others as appropriate.

Assist with editing and updating our website and our social media profile.

Arrange appointments, meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment, documentation and paperwork is available, in conjunction with line manager where required.

Produce minutes and action note from meetings and distribute accordingly.

Undertake general admin tasks such as scanning, photocopying, printing & laminating etc.

Use electronic systems to enable effective management of service areas.

Please note that this role is not eligible for sponsorship under the Skilled Worker route.

Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.

All Livewell staff are expected to be able and willing to work across a 7 day service.

About us

Livewell Southwest is an independent, award-winning social enterprise delivering integrated health and social care services across Plymouth, South Hams, and West Devon, with specialist services in parts of Devon and Cornwall. Our teams work in community hospitals, GP practices, sports centres, and health hubs.

As an organisation with a strong social conscience we are guided by our values, kindness, respect, inclusivity, ambition, responsibility, and collaboration. We focus on transforming services to ensure sustainability, while empowering staff and those we serve.

We involve the people we care for, along with their families and carers, in shaping the care they receive, striving to deliver the right care at the right time and place. Centering our work on individual needs helps people lead healthy, independent lives.

We prioritise employees' development, offering protected CPD time, training pathways, leadership programs, and funding for qualifications like the Care Certificate and Nurse Training Scholarships. Our induction and preceptorship programs ensure a smooth transition into our organisation.

Livewell Southwest values diversity and encourages applications from all sections of the community, including those with armed forces experience, lived experience of mental health, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during the application process, contact the Recruiting Manager listed in the job advert.

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pa, pro-rata

Contract

Fixed term

Duration

1 years

Working pattern

Part-time, Job share, Flexible working

Reference number

B9832-2026-2014-2

Job locations

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Job description

Job responsibilities

11. JOB DETAILS

Please see additional documents for the whole job description as it wouldn't fit in the box.

Job Title -

Health Improvement Assistant

Band -

2

Locality -

Wellbeing Team

Base -

Mount Gould Admin Block

Hours of Work -

24 hours weekdays within the hours of 8am to 6pm

Responsible to -

Office Manager

1. JOB PURPOSE

To deliver an effective and competent level of clerical and IT support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.

The job will require communications through several channels including telephone, email, postal service, and social media.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Wellbeing Team and the organisation.

Job description

Job responsibilities

11. JOB DETAILS

Please see additional documents for the whole job description as it wouldn't fit in the box.

Job Title -

Health Improvement Assistant

Band -

2

Locality -

Wellbeing Team

Base -

Mount Gould Admin Block

Hours of Work -

24 hours weekdays within the hours of 8am to 6pm

Responsible to -

Office Manager

1. JOB PURPOSE

To deliver an effective and competent level of clerical and IT support and consistently deliver a client-focused service which promotes good customer service and effective working relationships.

The job will require communications through several channels including telephone, email, postal service, and social media.

The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Wellbeing Team and the organisation.

Person Specification

Knowledge and Skills

Essential

• Good writing, data entry and telephone skills ensuring accuracy.
• Ability to work effectively as part of a team.
• Problem solving skills.
• Able to work on own initiative, organising and prioritising own workload to set deadlines.
• Understanding of and commitment to equality of opportunity and good working relationships.
• Ability to communicate verbally, in writing to a good level.
• Ability to work effectively as part of a team.
• An ability to maintain confidentiality and trust.
• Good time keeping.
• Flexible approach to work.
• Organised, efficient and accurate.

Experience

Essential

• Previous experience of working in an administrative environment using computerised data systems.

Desirable

• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Working knowledge of Microsoft Office including Word and Excel.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Qualifications

Essential

• Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Person Specification

Knowledge and Skills

Essential

• Good writing, data entry and telephone skills ensuring accuracy.
• Ability to work effectively as part of a team.
• Problem solving skills.
• Able to work on own initiative, organising and prioritising own workload to set deadlines.
• Understanding of and commitment to equality of opportunity and good working relationships.
• Ability to communicate verbally, in writing to a good level.
• Ability to work effectively as part of a team.
• An ability to maintain confidentiality and trust.
• Good time keeping.
• Flexible approach to work.
• Organised, efficient and accurate.

Experience

Essential

• Previous experience of working in an administrative environment using computerised data systems.

Desirable

• Experience of working in a health care environment.
• Awareness of a range of Health Services provisions.
• Working knowledge of Microsoft Office including Word and Excel.
• Knowledge of NHS issues.
• Understanding of Data Protection legislation.

Qualifications

Essential

• Educated to NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Sian Hoskin

[email protected]

01752437177

Details

Date posted

03 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pa, pro-rata

Contract

Fixed term

Duration

1 years

Working pattern

Part-time, Job share, Flexible working

Reference number

B9832-2026-2014-2

Job locations

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Supporting documents

Supporting links (all open in new tabs)

Rewards and Benefits

Livewell Triangle

Careers Page

Privacy notice

Livewell Southwest's privacy notice (opens in a new tab)

Support links

• Privacy policy
• Terms and conditions
• Accessibility Statement
• Cookies
• Help and guidance

© Crown copyright