Clerical Officer - Imaging

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Walsall Healthcare NHS Trust Clerical Officer - Imaging

The closing date is 16 November 2026

Apply for this job

Job summary

PREVIOUS APPLICANTS NEED NOT APPLY

The successful applicant should be able to provide efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting, in accordance with Trust policies and procedures and preferably with knowledge of CRIS . To ensure that all patient information is correct and to deal with day to day enquiries from both the general public and other hospital departments in a courteous, efficient and timely manner.

The post is for 37.5 hours/week which include evening and weekend work on a rota basis.

Main duties of the job

WALSALL HEALTHCARE NHS TRUST

MANOR HOSPITAL - IMAGING SERVICES

Full time posts - Permanent Contract - 37.5 hrs per week

Pay Scale: AfC Payband 2

The post holder will participate in, promote and maintain efficient and effective delivery of a Diagnostic Imaging service throughout the Trust, whilst maintaining a quality service.

Applicants must possess:

A minimum of 2 years administrative/clerical experience within an NHS organisation in the last 2 years.Business and Administration Level 2 is desirableDemonstrate excellent prioritisation and time management skills and adaptability.Have excellent communication skillsGood organisation skillsFlexible working approach

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-WCCSS-8350292-A

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Job description

Job responsibilities

Principal DutiesThe post holder must be competent in administration support.Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.Requesting necessary items, information or services from other departmentsResponding promptly and appropriately to all external and internal telephone queries.Providing clerical support as assigned.Communicating appointments or examination information to patients or carers.Exercising judgment to record and report all relevant information as appropriate.Maintaining confidentiality and adhering to all organisational policies relating to the job.Responsible for processing imaging referrals as assigned.Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.Processing detail relating to patients and staff promptly and in organised and accurate manner.Receiving and handling of telephone calls according to established policies of professional telephone etiquette. Receiving, welcoming and directing visitors as they arrive in the department.

Job description

Job responsibilities

Principal DutiesThe post holder must be competent in administration support.Planning, organising and prioritising own workload whilst accepting direction and delegation from the Administration Manager.Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients.Requesting necessary items, information or services from other departmentsResponding promptly and appropriately to all external and internal telephone queries.Providing clerical support as assigned.Communicating appointments or examination information to patients or carers.Exercising judgment to record and report all relevant information as appropriate.Maintaining confidentiality and adhering to all organisational policies relating to the job.Responsible for processing imaging referrals as assigned.Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards.Processing detail relating to patients and staff promptly and in organised and accurate manner.Receiving and handling of telephone calls according to established policies of professional telephone etiquette. Receiving, welcoming and directing visitors as they arrive in the department.

Person Specification

QUALIFICATIONS

Essential

• Good standard level of education (GCSE or equivalent) in four subjects, one to be English

Desirable

• NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience

EXPERIENCE

Essential

• Have previous experience of working within an office environment
• Good communication skills

Desirable

• Good organisational skills

KNOWLEDGE

Essential

• Good IT knowledge

Desirable

• Experience of working in a busy Radiology department

Person Specification

QUALIFICATIONS

Essential

• Good standard level of education (GCSE or equivalent) in four subjects, one to be English

Desirable

• NVQ level 2 (or equivalent) in Administration or Customer Service, or equivalent experience

EXPERIENCE

Essential

• Have previous experience of working within an office environment
• Good communication skills

Desirable

• Good organisational skills

KNOWLEDGE

Essential

• Good IT knowledge

Desirable

• Experience of working in a busy Radiology department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Carrie Birkett

[email protected]

01922721172

Details

Date posted

02 November 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

407-WCCSS-8350292-A

Job locations

Walsall Manor Hospital

Moat Road

Walsall

WS2 9PS

United Kingdom

Supporting documents

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