Registration Authority Agent / Information Governance Support Officer
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University Hospitals Coventry and Warwickshire NHS Trust Registration Authority Agent / Information Governance Support Officer
The closing date is 16 November 2026
Job summary
We are looking for a motivated and proactive individual to join our busy Information Governance Unit. The successful candidate will have excellent organisational, communication, and interpersonal skills, along with experience of minute taking and proficiency in Microsoft Office applications. As part of a supportive and collaborative team, you will play an important role in delivering Information Governance services across the Trust, including presentations, audits, and compliance activities.
Please be advised sponsorship is not eligible for this post.
A full UK driving license is essential for this post. Please note that an international driving license is not accepted.
Please be advised the interviews for this post will take place week commencing 07/12/2026, subject to availability.
Main duties of the job
The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.
They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Details
Date posted
02 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
218-AC-B4-8249197
Job locations
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Job description
Job responsibilities
The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.
They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.
For further details of the role please see the attached job description.
Job description
Job responsibilities
The postholder will provide Registration Authority (RA) and administrative support to the Information Governance Unit, including user registration, smartcard management, system access maintenance, and general administrative duties.
They will support the delivery of Information Governance services across the Trust by providing advice and guidance, promoting information governance awareness, supporting compliance with data protection and confidentiality requirements, contributing to staff training, maintaining records and audit trails, assisting with incident management and helping to ensure that information is managed in accordance with legal, regulatory, and organisational requirements.
For further details of the role please see the attached job description.
Person Specification
Qualifications
Essential
- oNVQ 4 in Business Administration or equivalent qualification, or equivalent demonstrable experience oAn IT qualification e.g. European Computer Driving License or RSA level 3 oEvidence of Information Governance competency and training oEvidence of continuing personal development.
Desirable
- oEducated to degree level
Experience
Essential
- oExperience of working under pressure and to tight deadlines oExperience of creating, updating, and maintaining spread sheets and databases oExperience of administering meetings oExperience of providing a customer focused service oExperience of working in a team
Desirable
- oExperience of working in a health care organisation oExperience of working as a Registration Authority Agent oExperience of working in Information governance
Knowledge
Essential
- oGood understanding of confidentiality oKnowledge and understanding of Registration Authority within the context of the NHS oKnowledge and understanding of PBAC oKnowledge and understanding of Information Governance oKnowledge and understanding of the Data Protection Act
Skills
Essential
- oExcellent customer relationship management skills. oProfessional and polite telephone manner oApproachable friendly manner oExcellent organisational skills oGood understanding of the use and application of the Microsoft Office suite oAptitude to learn new systems oExcellent administrator
Commitment to Trust Values and Behaviours
Essential
- oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Qualifications
Essential
- oNVQ 4 in Business Administration or equivalent qualification, or equivalent demonstrable experience oAn IT qualification e.g. European Computer Driving License or RSA level 3 oEvidence of Information Governance competency and training oEvidence of continuing personal development.
Desirable
- oEducated to degree level
Experience
Essential
- oExperience of working under pressure and to tight deadlines oExperience of creating, updating, and maintaining spread sheets and databases oExperience of administering meetings oExperience of providing a customer focused service oExperience of working in a team
Desirable
- oExperience of working in a health care organisation oExperience of working as a Registration Authority Agent oExperience of working in Information governance
Knowledge
Essential
- oGood understanding of confidentiality oKnowledge and understanding of Registration Authority within the context of the NHS oKnowledge and understanding of PBAC oKnowledge and understanding of Information Governance oKnowledge and understanding of the Data Protection Act
Skills
Essential
- oExcellent customer relationship management skills. oProfessional and polite telephone manner oApproachable friendly manner oExcellent organisational skills oGood understanding of the use and application of the Microsoft Office suite oAptitude to learn new systems oExcellent administrator
Commitment to Trust Values and Behaviours
Essential
- oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website
https://www.jobsatuhcw.co.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Information Governance Unit Manager
Subhana Choudhury
Details
Date posted
02 November 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
218-AC-B4-8249197
Job locations
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Supporting documents
Privacy notice
University Hospitals Coventry and Warwickshire NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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