GP Receptionist (Patient Services Team Member)

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Brookside Group Practice GP Receptionist (Patient Services Team Member)

The closing date is 11 November 2026

Apply for this job

Job summary

Are you looking for a change in employment? Would you like to do a job that makes a difference?

How about joining our friendly, hardworking Patient Services Team?

All you need for this varied, exciting role is:

Compassion - our role is to serve the patients

Empathy - we need to be able to listen

Flexibility - it's not a 'clock on clock off' role

Willing to work within a team as well as being able to manage your own work

Patient Services cover 4 practice sites under Brookside Group Practice along with a busy call centre, so the work and shifts are varied. Full, thorough training is given so no experience is needed, just a 'can do' attitude and a willingness to learn.

Please note, this role is for 28 hours per week, over 4-5 days, Monday to Friday and is not available for remote working.

Benefits include:

5 weeks annual leave

Practice wide training events at least 4 times per year

Practice wide social events twice a year and various other health and wellbeing events including sports and activities

NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking

If you think this role is for you and can work 25-30 hours over a 5 day week, we look forward to hearing from you.

Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.

Main duties of the job

To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.

Please refer to the uploaded Job Description for further details

About us

The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.

Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.

We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.

Details

Date posted

02 November 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0481-26-0003

Job locations

Brookside Close

Earley

Reading

RG6 7HG

United Kingdom

Job description

Job responsibilities

To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice.

Please refer to the uploaded Job Description for further details

Job description

Job responsibilities

To work as part of the Patient Services Team in providing an efficient and caring front-line service to patients and other callers to the practice.

Please refer to the uploaded Job Description for further details

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Minimum of 2 years' experience of working in an administrative or customer facing role

Desirable

• Experience of working in a reception and call centre
• Experience of working in a healthcare setting

Skills

Essential

• Excellent communication skills
• Understand the importance of strict confidentiality when dealing with any patient and company information
• To be able to relay information correctly and precisely by all the means available (Fluent in English both written & spoken).
• Have the ability to work as part of a team
• To be able to multi-task
• Be flexible in terms of timetable and tasks

Desirable

• Knowledge of medical terminology
• EMIS Web

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Minimum of 2 years' experience of working in an administrative or customer facing role

Desirable

• Experience of working in a reception and call centre
• Experience of working in a healthcare setting

Skills

Essential

• Excellent communication skills
• Understand the importance of strict confidentiality when dealing with any patient and company information
• To be able to relay information correctly and precisely by all the means available (Fluent in English both written & spoken).
• Have the ability to work as part of a team
• To be able to multi-task
• Be flexible in terms of timetable and tasks

Desirable

• Knowledge of medical terminology
• EMIS Web

Employer details

Employer name

Brookside Group Practice

Address

Brookside Close

Earley

Reading

RG6 7HG

United Kingdom

Employer's website

https://www.brooksidegrouppractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Brookside Group Practice

Address

Brookside Close

Earley

Reading

RG6 7HG

United Kingdom

Employer's website

https://www.brooksidegrouppractice.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Administrator

Robin Featherstone

[email protected]

01182270571

Details

Date posted

02 November 2026

Pay scheme

Other

Salary

£12.71 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0481-26-0003

Job locations

Brookside Close

Earley

Reading

RG6 7HG

United Kingdom

Supporting documents

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Brookside Group Practice's privacy notice (opens in a new tab)

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