Neurodevelopmental Support Practitioner

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HCRG Care Group Neurodevelopmental Support Practitioner

The closing date is 08 November 2026

Apply for this job

Job summary

As a Neurodevelopmental Support Practitioner, youll be part of our valued team based at White Lodge. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including: A salary of £31,710.00 FTE with access to our group pension. Free tea, coffee and milk at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year Job Description As a Neurodevelopmental Support Practitioner, you will provide early and ongoing support to children, young people and families throughout the neurodevelopmental pathway. Acting as a care navigator and first-line practitioner, you will deliver telephone and face-to-face support, assist with triage and waiting list reviews, and ensure families receive timely, compassionate communication while awaiting assessment or following referral outcomes.

Main duties of the job

As a Neurodevelopmental Support Practitioner, you will provide early and ongoing support to children, young people and families throughout the neurodevelopmental pathway. Acting as a care navigator and first-line practitioner, you will deliver telephone and face-to-face support, assist with triage and waiting list reviews, and ensure families receive timely, compassionate communication while awaiting assessment or following referral outcomes. The role supports care coordination, enhances the family experience, and helps reduce pressure on clinical teams. Travel across the locality is required. A full driving licence and access to a car are desirable. Main Responsibilities include acting as the first point of contact for families accessing the neurodevelopmental pathway, reviewing referrals, managing waiting lists, providing support throughout the pathway, developing family resources, coordinating appointments, and maintaining accurate records.

About us

We change lives by transforming health and care. Established in 2006, HCRG Care Group is one of the UK's leading independent providers of community health and care services. We work with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, HCRG Care Group supports communities of many millions and directly helps more than half a million people each year, guided by our simple values: we care, we think, we do. We welcome applications from a broad, diverse range of people, committed to providing equal opportunities.

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£31,710 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1568092121

Job locations

HCRG Care Group

Chertsey

KT16 0AE

United Kingdom

Job description

Job responsibilities

Package Description:

As a Neurodevelopmental Support Practitioner,youll be part of our valued team based at White Lodge. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £31,710.00 FTE with access to our group pension.
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Job Description

As a Neurodevelopmental Support Practitioner, you will provide early and ongoing support to children, young people and families throughout the neurodevelopmental pathway. Acting as a care navigator and first-line practitioner, you will deliver telephone and face-to-face support, assist with triage and waiting list reviews, and ensure families receive timely, compassionate communication while awaiting assessment or following referral outcomes. The role supports care coordination, enhances the family experience, and helps reduce pressure on clinical teams.

Location: Travel across the locality is required. A full driving licence and access to a car are desirable.

Main Responsibilities

• Act as the first point of contact for families accessing the neurodevelopmental pathway.
• Review referrals and support waiting list management to ensure records remain accurate and up to date.
• Provide telephone and virtual support, offering guidance, reassurance and information throughout the pathway.
• Support the development of family resources, including website content and information packs.
• Coordinate follow-up appointments and maintain accurate records of all interactions.
• Signpost families to appropriate services and support, regardless of diagnostic outcome.
• Work closely with clinical and administrative teams to support effective patient progression through the service.
• Communicate sensitively and compassionately, reducing uncertainty and distress for families.
• Escalate concerns appropriately and work within safeguarding, governance and professional boundaries.

Ideal CandidateEssential

• Experience supporting children, young people and/or families in a health, education, social care or community setting.
• Experience providing direct or telephone-based support.
• Strong communication, organisation and time management skills.
• Ability to maintain accurate electronic records.
• Understanding of confidentiality and safeguarding responsibilities.

Desirable

• Experience within neurodevelopmental, CAMHS or community paediatric services.
• Knowledge of autism, ADHD and other neurodevelopmental conditions.

If you require any further information please contact[email protected]

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Job description

Job responsibilities

Package Description:

As a Neurodevelopmental Support Practitioner,youll be part of our valued team based at White Lodge. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £31,710.00 FTE with access to our group pension.
• Free tea, coffeeand milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Job Description

As a Neurodevelopmental Support Practitioner, you will provide early and ongoing support to children, young people and families throughout the neurodevelopmental pathway. Acting as a care navigator and first-line practitioner, you will deliver telephone and face-to-face support, assist with triage and waiting list reviews, and ensure families receive timely, compassionate communication while awaiting assessment or following referral outcomes. The role supports care coordination, enhances the family experience, and helps reduce pressure on clinical teams.

Location: Travel across the locality is required. A full driving licence and access to a car are desirable.

Main Responsibilities

• Act as the first point of contact for families accessing the neurodevelopmental pathway.
• Review referrals and support waiting list management to ensure records remain accurate and up to date.
• Provide telephone and virtual support, offering guidance, reassurance and information throughout the pathway.
• Support the development of family resources, including website content and information packs.
• Coordinate follow-up appointments and maintain accurate records of all interactions.
• Signpost families to appropriate services and support, regardless of diagnostic outcome.
• Work closely with clinical and administrative teams to support effective patient progression through the service.
• Communicate sensitively and compassionately, reducing uncertainty and distress for families.
• Escalate concerns appropriately and work within safeguarding, governance and professional boundaries.

Ideal CandidateEssential

• Experience supporting children, young people and/or families in a health, education, social care or community setting.
• Experience providing direct or telephone-based support.
• Strong communication, organisation and time management skills.
• Ability to maintain accurate electronic records.
• Understanding of confidentiality and safeguarding responsibilities.

Desirable

• Experience within neurodevelopmental, CAMHS or community paediatric services.
• Knowledge of autism, ADHD and other neurodevelopmental conditions.

If you require any further information please contact[email protected]

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.

As youd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company youll work for is part of HCRG Care Group Holdings Limited and by applying for this job well need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Person Specification

Qualifications

Essential

• Essential experience supporting children, young people and/or families in a health, education, social care or community setting, and experience providing direct or telephone-based support. Candidates need strong communication, organisation, and time management skills, the ability to maintain accurate electronic records, and an understanding of confidentiality and safeguarding responsibilities. Desirable experience includes working within neurodevelopmental, CAMHS or community paediatric services, and knowledge of autism, ADHD, and other neurodevelopmental conditions.

Person Specification

Qualifications

Essential

• Essential experience supporting children, young people and/or families in a health, education, social care or community setting, and experience providing direct or telephone-based support. Candidates need strong communication, organisation, and time management skills, the ability to maintain accurate electronic records, and an understanding of confidentiality and safeguarding responsibilities. Desirable experience includes working within neurodevelopmental, CAMHS or community paediatric services, and knowledge of autism, ADHD, and other neurodevelopmental conditions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Chertsey

KT16 0AE

United Kingdom

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer details

Employer name

HCRG Care Group

Address

HCRG Care Group

Chertsey

KT16 0AE

United Kingdom

Employer's website

https://www.hcrgcaregroup.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

HCRG Care Group

[email protected]

Details

Date posted

27 October 2026

Pay scheme

Other

Salary

£31,710 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1568092121

Job locations

HCRG Care Group

Chertsey

KT16 0AE

United Kingdom

Privacy notice

HCRG Care Group's privacy notice (opens in a new tab)

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