GP Medical Receptionist
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West Somerset Healthcare GP Medical Receptionist
The closing date is 27 November 2026
Job summary
An opportunity has arisen for a medical receptionist to join our friendly and supportive surgery team.
The successful candidate will enjoy working with people and be able to maintain a calm and professional approach whilst working in a busy and intense environment. Excellent communication, organisation and interpersonal skills are essential.
Main duties of the job
This is a permanent post for 23.5 hours per week with shifts between 8am and 6.30pm. Candidates will need flexibility to provide additional cover in the event of colleague absence and occasional Saturday mornings will be required on a rota basis.
About us
We offer a competitive salary, generous annual leave entitlement, and our staff are eligible for the NHS pension scheme.
Details
Date posted
27 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1537-26-0002
Job locations
Robert Street
Williton
Taunton
Somerset
TA4 4QE
United Kingdom
Job description
Job responsibilities
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
Our reception team acts as the central point of contact for patients. Receptionists are responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Job description
Job responsibilities
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration.
Our reception team acts as the central point of contact for patients. Receptionists are responsible for the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
Person Specification
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Knowledge of and ability to work to key policies and procedures
Desirable
- Good organisational skills
- Clinical IT system (preferably EMIS) user skills and the ability to record accurate notes
- Understanding of the chaperone procedure
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care setting
- Experience of administrative duties
Qualifications
Essential
- A good standard of education with an expectation of having GCSE English & Mathematics at Grade C/Level 4 or above, or Functional Skills Level 2 in Maths and English
Desirable
- Touch typing qualifications
Knowledge and Skills
Essential
- Excellent communication skills and effective in communicating and understanding patient needs
- Competent in the use of MS Office and Outlook
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Excellent communication skills and effective in communicating and understanding patient needs
- Sensitive and empathetic in distressing situations
- Effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Clear, polite telephone manner
- Flexible and cooperative
- Motivated
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Knowledge of and ability to work to key policies and procedures
Desirable
- Good organisational skills
- Clinical IT system (preferably EMIS) user skills and the ability to record accurate notes
- Understanding of the chaperone procedure
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of working in a health care setting
- Experience of administrative duties
Qualifications
Essential
- A good standard of education with an expectation of having GCSE English & Mathematics at Grade C/Level 4 or above, or Functional Skills Level 2 in Maths and English
Desirable
- Touch typing qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Somerset Healthcare
Address
Robert Street
Williton
Taunton
Somerset
TA4 4QE
United Kingdom
Employer's website
https://www.westsomersethealthcare.co.uk/ (Opens in a new tab)
Employer details
Employer name
West Somerset Healthcare
Address
Robert Street
Williton
Taunton
Somerset
TA4 4QE
United Kingdom
Employer's website
https://www.westsomersethealthcare.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Practice Manager
Wendy O'Rourke
01984632701
Details
Date posted
27 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A1537-26-0002
Job locations
Robert Street
Williton
Taunton
Somerset
TA4 4QE
United Kingdom
Supporting documents
Privacy notice
West Somerset Healthcare's privacy notice (opens in a new tab)
Support links
© Crown copyright
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