Band 3 Heart Failure Administrator

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University Hospitals Birmingham NHS Foundation Trust Band 3 Heart Failure Administrator

The closing date is 01 November 2026

Apply for this job

Job summary

Are you an organised and proactive individual with a passion for supporting patient care and service delivery?

An exciting opportunity has arisen to join our dynamic Heart Failure Team as an Administrative Support Officer (Band 3).

Working closely with Heart Failure ACPs, CNSs, cardiologists and the wider multidisciplinary team, you will play a vital role in ensuring the smooth running of the service. Your contribution will support the delivery of high-quality, patient-centred care across hospital and community settings.

This post will be based at Heartlands Hospital and Washwood Heath Health Centre. Therefore cross-site working is essential.

Key Duties and Responsibilities

* Coordinate outpatient appointment bookings for the Heart Failure CNS team and Washwood Heath patients.

* Maintain and update Patient Booking Waiting Lists (PBWL) using Trust systems such as Oceano and Ultragenda.

* Handle messages, providing non-clinical advice and directing queries appropriately.

* Input and maintain data for the National Heart Failure Audit.

* Undertake data cleansing to ensure information accuracy.

* Prepare and process ad-hoc clinical correspondence.

* Upload documents and letters to the electronic patient portal.

* Support daily IV furosemide service activity and tracking.

Main duties of the job

Are you an organised and proactive individual with a passion for supporting patient care and service delivery?

An exciting opportunity has arisen to join our dynamic Heart Failure Team as an Administrative Support Officer (Band 3).

Working closely with Heart Failure ACPs, CNSs, cardiologists and the wider multidisciplinary team, you will play a vital role in ensuring the smooth running of the service. Your contribution will support the delivery of high-quality, patient-centred care across hospital and community settings.

This post will be based at Heartlands Hospital and Washwood Heath Health Centre. Therefore cross-site working is essential.

Key Duties and Responsibilities

* Coordinate outpatient appointment bookings for the Heart Failure CNS team and Washwood Heath patients.

* Maintain and update Patient Booking Waiting Lists (PBWL) using Trust systems such as Oceano and Ultragenda.

* Handle messages, providing non-clinical advice and directing queries appropriately.

* Input and maintain data for the National Heart Failure Audit.

* Undertake data cleansing to ensure information accuracy.

* Prepare and process ad-hoc clinical correspondence.

* Upload documents and letters to the electronic patient portal.

* Support daily IV furosemide service activity and tracking.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9009957-3

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

Essential

• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

Person Specification

Qualifications

Essential

• *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
• *Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience

Essential

• *Experience of dealing with the Public/Customer service experience
• *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
• *Experience of using IT systems

Desirable

• *Experience of working in a busy environment
• *Experience of working in Healthcare

Additional Criteria

Essential

• *Ability to travel to multiple sites

Desirable

• *Ability to work under pressure and deal with stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Hiring Manager

Stewart Black

[email protected]

01214241709

Details

Date posted

27 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-9009957-3

Job locations

Heartlands Hospital

Bordesley Green E

Birmingham

West Midlands

B9 5SS

United Kingdom

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