Adult & Paediatric Crisis Worker - Bransford/Telford - 0Hrs
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Mountain Healthcare Ltd Adult & Paediatric Crisis Worker - Bransford/Telford - 0Hrs
The closing date is 21 November 2026
Job summary
You'll support adults, children and families attending a Sexual Assault Referral Centre, often at an incredibly difficult and vulnerable time. From the moment someone contacts the service, you'll help create a safe, calm and supportive environment. You'll explain what happens next, advocate for their needs and choices, and support them through the practical and emotional aspects of attending the SARC, including where appropriate their forensic medical examination.
Main duties of the job
No two cases will be the same.
Your role will include:
* Welcoming and supporting adults, children and their families when they attend the SARC
* Providing clear, sensitive information by telephone and in person
* Acting as an advocate for the patient throughout their time at the Centre
What will you be doing?
* Helping people understand the process and supporting them before, during and after a forensic medical examination
* Working alongside healthcare professionals, Police and other agencies to provide coordinated support
* Assisting with the practical administration associated with each case and maintaining accurate records
* Supporting the forensic process, including preparing the environment and assisting with the collection of forensic evidence
* Maintaining the high standards of cleanliness and DNA decontamination required within a forensic environment
* Supporting patients and liaising with relevant agencies in relation to historic cases
About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.
Details
Date posted
27 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
oc-1792581933-AUC4A
Job locations
Worcester
WR6 5JD
United Kingdom
Job description
Job responsibilities
Could you be a calm presence when someone needs it most? An Adult & Paediatric Crisis Worker isn't simply there to manage a process. You're there for the person going through it. You'll support adults, children and families attending a Sexual Assault Referral Centre, often at an incredibly difficult and vulnerable time. From the moment someone contacts the service, you'll help create a safe, calm and supportive environment.
You'll explain what happens next, advocate for their needs and choices, and support them through the practical and emotional aspects of attending the SARC, including where appropriate their forensic medical examination. You'll need empathy, but you'll also need resilience. Warmth, but also professional boundaries. The ability to listen, while still ensuring important procedures and records are completed accurately. It is that combination that makes a great Crisis Worker.
You could be a strong fit if you have experience in administration, social care, healthcare, safeguarding or support work and you're comfortable supporting people in challenging situations. The existing advert specifically identifies those backgrounds as relevant.
Location: The Glade SARC, Bransford and The Glade SARC, Telford
Ideally candidates will live in the Kidderminster area as there is an expectation to travel between both sites.
Salary: Retainer rates - £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday.
The attendance payment is £16.01 per hour for a minimum of 3 hours per case.
Shift Patterns : Monday-Sunday, shift pattern 9-5, 5-1, 1-9 - primarily weekends and evenings 24 hours a week, as part of a 24/7 service Hours, training & support:
You'll join us on a flexible zero-hours basis, covering a mixture of day, evening, overnight and weekend shifts. Current shift patterns are 9am-5pm, 5pm-1am and 1am-9am.
You don't need to arrive knowing everything about working in a SARC. You'll receive training to help you understand the specialist environment and build the confidence needed for the role.
You'll also be working as part of a wider service alongside healthcare professionals and partner agencies.
What we need from you is the right foundation:
compassion, resilience, sound judgement and a genuine commitment to supporting people when they may be at their most vulnerable.
Apply today and be the calm, compassionate presence that makes a difference when someone needs it most.
Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.
We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
Job responsibilities
Could you be a calm presence when someone needs it most? An Adult & Paediatric Crisis Worker isn't simply there to manage a process. You're there for the person going through it. You'll support adults, children and families attending a Sexual Assault Referral Centre, often at an incredibly difficult and vulnerable time. From the moment someone contacts the service, you'll help create a safe, calm and supportive environment.
You'll explain what happens next, advocate for their needs and choices, and support them through the practical and emotional aspects of attending the SARC, including where appropriate their forensic medical examination. You'll need empathy, but you'll also need resilience. Warmth, but also professional boundaries. The ability to listen, while still ensuring important procedures and records are completed accurately. It is that combination that makes a great Crisis Worker.
You could be a strong fit if you have experience in administration, social care, healthcare, safeguarding or support work and you're comfortable supporting people in challenging situations. The existing advert specifically identifies those backgrounds as relevant.
Location: The Glade SARC, Bransford and The Glade SARC, Telford
Ideally candidates will live in the Kidderminster area as there is an expectation to travel between both sites.
Salary: Retainer rates - £30.56 (per 8 hour shift) from 09:00 Monday through to 08:59 Saturday and £40.24 from 09:00 Saturday through to 08:59 Monday.
The attendance payment is £16.01 per hour for a minimum of 3 hours per case.
Shift Patterns : Monday-Sunday, shift pattern 9-5, 5-1, 1-9 - primarily weekends and evenings 24 hours a week, as part of a 24/7 service Hours, training & support:
You'll join us on a flexible zero-hours basis, covering a mixture of day, evening, overnight and weekend shifts. Current shift patterns are 9am-5pm, 5pm-1am and 1am-9am.
You don't need to arrive knowing everything about working in a SARC. You'll receive training to help you understand the specialist environment and build the confidence needed for the role.
You'll also be working as part of a wider service alongside healthcare professionals and partner agencies.
What we need from you is the right foundation:
compassion, resilience, sound judgement and a genuine commitment to supporting people when they may be at their most vulnerable.
Apply today and be the calm, compassionate presence that makes a difference when someone needs it most.
Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.
We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Company benefits
Person Specification
Qualifications
Essential
- The person we're looking for:
- The technical requirements matter, but how you work with people matters just as much.
- You'll need to be:
- Compassionate and non-judgmental
- People may come to us experiencing significant distress. You'll be able to listen, reassure and support without making assumptions or judgements.
- Calm and emotionally resilient
- You'll be exposed to sensitive and sometimes difficult circumstances. You'll need the resilience to remain composed, professional and focused on the needs of the individual.
- A confident communicator
- You'll adapt the way you communicate depending on whether you're supporting an adult, a child, a family member or working with another professional.
- Comfortable working with children and adults
- You'll understand that different people require different approaches to communication, reassurance and support.
- Highly organised and accurate
- Alongside the human side of the role, there are important administrative, forensic and procedural requirements, so attention to detail is essential.
- Able to work collaboratively
- You'll work within a multi-agency environment alongside healthcare professionals, Police and other services.
- What you'll need
- Essential Skills Required:
- * GCSE English and Maths at Grade C/equivalent or above
- * At least 12 months' experience in an administrative role
- * An understanding of confidentiality
- * Strong organisational and interpersonal skills
- * Confidence working within a multi-agency environment
- * Good IT capability, including Microsoft Word, Excel and Teams
- * Full UK driving licence with fewer than six penalty points.
- * Ability to complete enhanced DBS clearance and police vetting.
- * Full right to work in the UK and a minimum of three years' UK residency prior to application.
- Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
- * Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Desirable
- Desirable
- * Knowledge or experience of health, policing and/or the public sector
- * Experience supporting vulnerable adults, children or young people, an understanding of safeguarding, or an A Level/NVQ Level 3 qualification would be advantageous.
Qualifications
Essential
- The person we're looking for:
- The technical requirements matter, but how you work with people matters just as much.
- You'll need to be:
- Compassionate and non-judgmental
- People may come to us experiencing significant distress. You'll be able to listen, reassure and support without making assumptions or judgements.
- Calm and emotionally resilient
- You'll be exposed to sensitive and sometimes difficult circumstances. You'll need the resilience to remain composed, professional and focused on the needs of the individual.
- A confident communicator
- You'll adapt the way you communicate depending on whether you're supporting an adult, a child, a family member or working with another professional.
- Comfortable working with children and adults
- You'll understand that different people require different approaches to communication, reassurance and support.
- Highly organised and accurate
- Alongside the human side of the role, there are important administrative, forensic and procedural requirements, so attention to detail is essential.
- Able to work collaboratively
- You'll work within a multi-agency environment alongside healthcare professionals, Police and other services.
- What you'll need
- Essential Skills Required:
- * GCSE English and Maths at Grade C/equivalent or above
- * At least 12 months' experience in an administrative role
- * An understanding of confidentiality
- * Strong organisational and interpersonal skills
- * Confidence working within a multi-agency environment
- * Good IT capability, including Microsoft Word, Excel and Teams
- * Full UK driving licence with fewer than six penalty points.
- * Ability to complete enhanced DBS clearance and police vetting.
- * Full right to work in the UK and a minimum of three years' UK residency prior to application.
- Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
- * Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Desirable
- Desirable
- * Knowledge or experience of health, policing and/or the public sector
- * Experience supporting vulnerable adults, children or young people, an understanding of safeguarding, or an A Level/NVQ Level 3 qualification would be advantageous.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mountain Healthcare Ltd
Address
Worcester
WR6 5JD
United Kingdom
Employer's website
https://www.mountainhealthcare.co.uk/ (Opens in a new tab)
Employer details
Employer name
Mountain Healthcare Ltd
Address
Worcester
WR6 5JD
United Kingdom
Employer's website
https://www.mountainhealthcare.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
The Recruitment Team
The Recruitment Team
03302230099
Details
Date posted
27 October 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
oc-1792581933-AUC4A
Job locations
Worcester
WR6 5JD
United Kingdom
Supporting documents
Privacy notice
Mountain Healthcare Ltd's privacy notice (opens in a new tab)
Support links
© Crown copyright
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