Outpatient Team Leader
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University Hospitals Dorset NHS Foundation Trust Outpatient Team Leader
The closing date is 13 November 2026
Job summary
This role is challenging and fast paced. It is also a great opportunity for someone looking to make a positive impact for patients.
We are recruiting two positions, one full time role of 37.5 hours and one part time role of 30 hours based at Canford House or Poole Hospital.
Base Location: University Hospitals Dorset - Canford House and Poole Hospital
Interview: 25th November
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
About us
UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa pr
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
153-CO06384-C
Job locations
University Hospitals Dorset - Poole/Canford House
Longfleet Road, Poole
Dorset
BH7 7DW
United Kingdom
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Job description
Job responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person Specification
Qualifications
Essential
- Educated to diploma level or equivalent qualification / experience / knowledge
- NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base
Desirable
- ECDL or equivalent qualification
Experience
Essential
- Experience in customer service and administration duties
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS and / or dealing with customers /range of different people
Knowledge
Essential
- Knowledge of outpatient and waiting list targets, systems and procedures
- Understanding of budgets
Desirable
- Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance
- Experience of working with patient tracking lists
Qualifications
Essential
- Educated to diploma level or equivalent qualification / experience / knowledge
- NVQ Level 3 in Customer Service / Management of Administration or equivalent knowledge base
Desirable
- ECDL or equivalent qualification
Experience
Essential
- Experience in customer service and administration duties
- Experience in the use of IT / computer skills
Desirable
- Experience of working in the NHS and / or dealing with customers /range of different people
Knowledge
Essential
- Knowledge of outpatient and waiting list targets, systems and procedures
- Understanding of budgets
Desirable
- Experience of workforce processes including recruitment, appraisal, disciplinary procedures and managing attendance
- Experience of working with patient tracking lists
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
University Hospitals Dorset - Poole/Canford House
Longfleet Road, Poole
Dorset
BH7 7DW
United Kingdom
Employer's website
https://www.uhd.nhs.uk/careers (Opens in a new tab)
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
University Hospitals Dorset - Poole/Canford House
Longfleet Road, Poole
Dorset
BH7 7DW
United Kingdom
Employer's website
https://www.uhd.nhs.uk/careers (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Asisstant Operational Manager
Karen Rogers
03000196204
Details
Date posted
28 October 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year pa pr
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
153-CO06384-C
Job locations
University Hospitals Dorset - Poole/Canford House
Longfleet Road, Poole
Dorset
BH7 7DW
United Kingdom
Supporting documents
Privacy notice
University Hospitals Dorset NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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