Health and Wellbeing Coach - West Somerset Primary Care Network
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Symphony Healthcare Services Limited Health and Wellbeing Coach - West Somerset Primary Care Network
The closing date is 16 November 2026
Job summary
Symphony Healthcare Services are recruiting for aHealth and Wellbeing Coach to join West Somerset Primary Care Network, supporting patients across our four member GP practices and wider West Somerset communities.
This is an exciting opportunity to make a meaningful difference to people's lives, helping them take greater control of their health and wellbeing, build confidence and make positive, sustainable changes. You will be supported to undertake the Undertake the Level 3 Community Health and Wellbeing Worker Apprenticeship, including associated training, learning and assessments, to develop the knowledge and skills required for the role.
This job role is a permanent contract, with the option to work between 30 and 37.5 hours per week.
The pay rate varies from £13.27 to £16 per hour, depending on experience.
This vacancy will close at midnight on 16th November 2026.
Main duties of the job
This is a varied, hands-on and predominantly patient-facing role, providing personalised one-to-one health and wellbeing coaching to individuals across West Somerset.
You will work with people experiencing a wide range of challenges, including long-term health conditions, social isolation, low confidence and difficulties managing their physical or emotional wellbeing. Using a person-centred, strengths-based approach, you will empower individuals to make meaningful changes that improve their independence and quality of life.
You will manage an active patient caseload, delivering regular coaching appointments and supporting people to identify what matters to them, set achievable goals, overcome barriers and develop the confidence and skills to manage their own health and wellbeing.
About us
Established in 2016, Symphony Healthcare Services (Symphony) provides NHS primary care provision across 21 sites within Somerset, linked to 14 general practice contracts. The organisation cares for approximately 132,000 patients and employs around 600 staff.
Symphony is a subsidiary of Somerset NHS Foundation Trust and manages its services through the support of a central team (including HR, finance, corporate and operational governance).
Providing NHS services is at the heart of what we do. Specifically, our vision is to be at the forefront of sustainable, high quality general practice, collaborating with our communities to improve experiences and health outcomes. We work closely with our practice teams to grow, enhance, and transform our services for the benefit of patients and staff.
Symphony welcomes applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony is committed to equality opportunity for all.
Symphony offers an NHS or NEST Pension, a fantastic range of employee benefits and salary sacrifice schemes (see attached poster), along with flexible working from day of employment and an agile approach to hybrid working (where applicable).
We look forward to hearing from you and receiving your application.
Details
Date posted
28 October 2026
Pay scheme
Other
Salary
£13.27 to £16 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
E0215-HWBC-WSPCN-1026
Job locations
Williton Community Hospital, North Road
Williton
TAUNTON
Somerset
TA4 4RA
United Kingdom
Minehead Medical Centre
Irnham Road
MINEHEAD
Somerset
TA24 5DL
United Kingdom
Job description
Job responsibilities
This is a predominantly patient-facing role. The postholder will deliver a regular programme of individual coaching appointments, reviews and, where appropriate, group sessions; manage an active caseload and use appointment capacity effectively.
Coaching may address long-term conditions, prevention, emotional wellbeing, motivation, social isolation, healthy behaviours, confidence, independence and the wider circumstances affecting health. The postholder will work alongside social prescribing, care coordination and clinical colleagues, recognising the distinct purpose and limits of health coaching.
You will provide structured, person-centred coaching through face-to-face, telephone and digital appointments, selecting the format according to patient need, accessibility and service arrangements.
You will also use active listening, open questions and evidence informed behaviour change techniques and coaching tools to support patients to explore their priorities, strengths, challenges in readiness for change.
You will receive and respond to referrals through agreed PCN pathways, clarify suitability for health coaching and prioritise according to patient need, risk and service criteria.
As well as, receiving and responding to referrals through agreed PCN pathways, clarify suitability for health coaching and prioritise according to patient need, risk and service criteria.
Working flexibly across practices and community locations to respond to population need and variations in referral demand, rather than treating any single site or project as the exclusive focus of the role.
You will also proactively maintain an up-to-date knowledge of local community services, support opportunities, including those provided by Somerset Council, charities and voluntary, community and social enterprise (VCSE) organisations, to ensure patients are connected with appropriate resources that support their health and wellbeing.
Job description
Job responsibilities
This is a predominantly patient-facing role. The postholder will deliver a regular programme of individual coaching appointments, reviews and, where appropriate, group sessions; manage an active caseload and use appointment capacity effectively.
Coaching may address long-term conditions, prevention, emotional wellbeing, motivation, social isolation, healthy behaviours, confidence, independence and the wider circumstances affecting health. The postholder will work alongside social prescribing, care coordination and clinical colleagues, recognising the distinct purpose and limits of health coaching.
You will provide structured, person-centred coaching through face-to-face, telephone and digital appointments, selecting the format according to patient need, accessibility and service arrangements.
You will also use active listening, open questions and evidence informed behaviour change techniques and coaching tools to support patients to explore their priorities, strengths, challenges in readiness for change.
You will receive and respond to referrals through agreed PCN pathways, clarify suitability for health coaching and prioritise according to patient need, risk and service criteria.
As well as, receiving and responding to referrals through agreed PCN pathways, clarify suitability for health coaching and prioritise according to patient need, risk and service criteria.
Working flexibly across practices and community locations to respond to population need and variations in referral demand, rather than treating any single site or project as the exclusive focus of the role.
You will also proactively maintain an up-to-date knowledge of local community services, support opportunities, including those provided by Somerset Council, charities and voluntary, community and social enterprise (VCSE) organisations, to ensure patients are connected with appropriate resources that support their health and wellbeing.
Person Specification
Experience
Desirable
- Experience of working directly with individuals in health, social care, community, voluntary or related support settings (including relevant voluntary experience)
- Experience of facilitating groups or peer-support interventions
- Experience of managing a caseload, appointments, follow-ups and competing patient needs
- Experience of working with people living with long-term conditions, low confidence or barriers to accessing care
Knowledge and Skills
Essential
- Understanding of personalised care, patient activation, shared decision-making and supported self-management
- Strong listening, rapport-building, communication and motivational skills, with a non-judgemental approach
- Ability to help patients identify meaningful goals, agree action plans and review progress
- Ability to manage a busy appointment diary efficiently and prioritise direct patient contact alongside essential record keeping and liaison
- Awareness of professional boundaries, safeguarding, confidentiality, consent and appropriate escalation
- Ability to write clear, accurate and timely patient records and use every day digital systems
Desirable
- Understanding of wider determinants of health and inequalities affecting rural and coastal communities
- Familiarity with EMIS Web, SNOMED coding and primary care referral pathways
- Knowledge of local voluntary, community and social prescribing resources
Qualifications
Essential
- Willingness to complete the Level 3 community and wellbeing worker apprenticeship training.
- PCI-accredited health coaching qualification, or eligibility and willingness to complete the required training in line with the applicable NHS workforce framework.
Desirable
- Relevant qualifications or training in coaching, health improvement, counselling skills or behaviour change
Experience
Desirable
- Experience of working directly with individuals in health, social care, community, voluntary or related support settings (including relevant voluntary experience)
- Experience of facilitating groups or peer-support interventions
- Experience of managing a caseload, appointments, follow-ups and competing patient needs
- Experience of working with people living with long-term conditions, low confidence or barriers to accessing care
Knowledge and Skills
Essential
- Understanding of personalised care, patient activation, shared decision-making and supported self-management
- Strong listening, rapport-building, communication and motivational skills, with a non-judgemental approach
- Ability to help patients identify meaningful goals, agree action plans and review progress
- Ability to manage a busy appointment diary efficiently and prioritise direct patient contact alongside essential record keeping and liaison
- Awareness of professional boundaries, safeguarding, confidentiality, consent and appropriate escalation
- Ability to write clear, accurate and timely patient records and use every day digital systems
Desirable
- Understanding of wider determinants of health and inequalities affecting rural and coastal communities
- Familiarity with EMIS Web, SNOMED coding and primary care referral pathways
- Knowledge of local voluntary, community and social prescribing resources
Qualifications
Essential
- Willingness to complete the Level 3 community and wellbeing worker apprenticeship training.
- PCI-accredited health coaching qualification, or eligibility and willingness to complete the required training in line with the applicable NHS workforce framework.
Desirable
- Relevant qualifications or training in coaching, health improvement, counselling skills or behaviour change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Symphony Healthcare Services Limited
Address
Williton Community Hospital, North Road
Williton
TAUNTON
Somerset
TA4 4RA
United Kingdom
Employer's website
https://www.symphonyhealthcareservices.com/ (Opens in a new tab)
Employer details
Employer name
Symphony Healthcare Services Limited
Address
Williton Community Hospital, North Road
Williton
TAUNTON
Somerset
TA4 4RA
United Kingdom
Employer's website
https://www.symphonyhealthcareservices.com/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Terry Bruce
Details
Date posted
28 October 2026
Pay scheme
Other
Salary
£13.27 to £16 an hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
E0215-HWBC-WSPCN-1026
Job locations
Williton Community Hospital, North Road
Williton
TAUNTON
Somerset
TA4 4RA
United Kingdom
Minehead Medical Centre
Irnham Road
MINEHEAD
Somerset
TA24 5DL
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
A guide to living and working in Somerset UK
About Symphony Healthcare Services
Privacy notice
Symphony Healthcare Services Limited's privacy notice (opens in a new tab)
Support links
© Crown copyright
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