Receptionist - Antenatal Clinic

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Worcestershire Acute Hospitals NHS Trust Receptionist - Antenatal Clinic

The closing date is 11 November 2026

Apply for this job

Job summary

The Receptionist provides a professional, efficient, and patient-focused reception service within the Antenatal Clinic. Acting as the first point of contact for patients, visitors, and healthcare professionals. The postholder will be responsible for welcoming patients, managing appointment attendance, handling telephone and email enquiries, and supporting the smooth day-to-day operation of reception.

Working Monday 09.30 - 17.30, Tuesday to Friday 08.30 - 16.30

Main duties of the job

The main duties of the role is to provide a reception service, electronically booking patients into and out of clinics and to amend, cancel, and reschedule appointments in line with departmental procedures. Dealing with enquiries both face to face and on the telephone and to ensure the availability of accurate patient records and documentation. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality. The role requires excellent communication, organisational, and customer service skills, with the ability to prioritise a varied workload in a busy environment.

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9365-26-0846

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Job description

Job responsibilities

Job Purpose: To provide clerical support to the clinical and midwifery staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.Key Duties: To provide a reception service for both antenatal and gynaecology clinics. Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding as indicated. Dealing with enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries from health professionals and members of the public, in person or via the telephone. Whilst receiving general telephone calls, record messages and deal with initial enquiries, referring to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed. To update appointments, forms, etc. electronically in patients notes. To assist with housekeeping duties within the department. To maintain effective communication with colleagues within the department. To utilise effective electronic patient record systems. Facilitate the prompt collection of data by liaison with the clinical coding department. Provide general clerical support such as photocopying, opening and sending post, stock and equipment ordering and monitoring, stationary orders, arranging repairs.General Duties: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust Policies and Procedures. Attend all mandatory training. In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accidents, untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the department. To respond appropriately to clinical emergencies as directed by the midwife in charge. To contribute / to participate in any initiatives to improve the quality of service to patients.

Our Shared Values and Behaviours :We are committed to delivering outstanding care and creating a culture where everyone feels respected, valued and supported. We seek individuals who share our purpose of helping people live healthier, more fulfilling lives, and who are motivated by our mission to be the best team we can be. You will be expected to uphold our values by communicating openly, acting with kindness, showing respect for others and taking responsibility for your actions. These values guide how we work together and continually improve the care we provide.

Our values are: Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.

Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.

Standard Clauses:The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Competence:The post holder is responsible for limiting their actions to those which they feel competent to undertake. If the post holder has any doubts as to their competence during the course of their duties, then they should immediately speak to their line manager or supervisor.

Job description

Job responsibilities

Job Purpose: To provide clerical support to the clinical and midwifery staff. To ensure the availability of accurate patient records and documentation as per Trust policies and procedures. To deal with patients, relatives and other members of the public politely and efficiently and ensure confidentiality and security of patient information as per Trust policy.Key Duties: To provide a reception service for both antenatal and gynaecology clinics. Electronically booking patients into and out of the clinics, making follow-up appointments and recording clinical coding as indicated. Dealing with enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries from health professionals and members of the public, in person or via the telephone. Whilst receiving general telephone calls, record messages and deal with initial enquiries, referring to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Midwives as directed. To update appointments, forms, etc. electronically in patients notes. To assist with housekeeping duties within the department. To maintain effective communication with colleagues within the department. To utilise effective electronic patient record systems. Facilitate the prompt collection of data by liaison with the clinical coding department. Provide general clerical support such as photocopying, opening and sending post, stock and equipment ordering and monitoring, stationary orders, arranging repairs.General Duties: To ensure the confidentiality of all patient information and Trust business. To comply with all Trust Policies and Procedures. Attend all mandatory training. In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work. The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace. To report any accidents, untoward incidents and complaints. To create and maintain positive working relationships with colleagues and other staff within the workplace. To act always in a manner which will promote a good image of the department. To respond appropriately to clinical emergencies as directed by the midwife in charge. To contribute / to participate in any initiatives to improve the quality of service to patients.

Our Shared Values and Behaviours :We are committed to delivering outstanding care and creating a culture where everyone feels respected, valued and supported. We seek individuals who share our purpose of helping people live healthier, more fulfilling lives, and who are motivated by our mission to be the best team we can be. You will be expected to uphold our values by communicating openly, acting with kindness, showing respect for others and taking responsibility for your actions. These values guide how we work together and continually improve the care we provide.

Our values are: Being open and honest we all communicate clearly and honestly, asking for help when we need it, and making it easier for the people around us to share ideas and concerns.Ensuring people feel cared for we all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.

Showing respect for everyone we all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.

Standard Clauses:The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Competence:The post holder is responsible for limiting their actions to those which they feel competent to undertake. If the post holder has any doubts as to their competence during the course of their duties, then they should immediately speak to their line manager or supervisor.

Person Specification

Qualifications

Essential

• Computer literacy
• English and Maths GCSE or equivalent

Experience

Essential

• Previous experience in admin / clerical /reception
• Previous clerical / reception experience in an NHS environment

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of department team

Knowledge and Skills

Essential

• IT skills.
• Good verbal communication skills.
• Good telephone manner
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting
• Basic numeracy

Person Specification

Qualifications

Essential

• Computer literacy
• English and Maths GCSE or equivalent

Experience

Essential

• Previous experience in admin / clerical /reception
• Previous clerical / reception experience in an NHS environment

Personal Qualities

Essential

• Well motivated
• Flexible attitude to routine / non-routine work
• Calm approach to work duties
• Appreciates when to refer/seek assistance
• Tactful, patient, good listener
• Able to work as part of department team

Knowledge and Skills

Essential

• IT skills.
• Good verbal communication skills.
• Good telephone manner
• Able to pass on accurate written messages/ write simple reports
• Legible handwriting
• Basic numeracy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Worcester Maternity Hub Team Leader

Sarah Richmond

[email protected]

Details

Date posted

28 October 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9365-26-0846

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

United Kingdom

Supporting documents

Supporting links (all open in new tabs)

Flexible Working and Support to Staff

We are committed to developing a culture of continuous improvement

An Inclusive Employer

Working for Us

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