Receptionist/Care Navigator

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Primary Care Careers Receptionist/Care Navigator

The closing date is 05 November 2026

Apply for this job

Job summary

Mount Farm Surgeryhas an opportunity for an enthusiastic and proactive receptionist/care navigator to join our team on a part-time basis for 24.75 hours per week as follows:

• Monday 10.00-16.00
• Wednesday 10.00-16.00
• Friday 10.00-18.45 plus 5 hours per week worked flexibly to meet the needs of the business

Flexi hours will always be confirmed at least 1 week in advance. You will also have the flexibility to work occasional voluntary overtime to cover annual leave/other absence within your team. Please note that the work pattern stated is fixed - please do not apply if you are unable to work this shift pattern and number hours.

Main duties of the job

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments.
• Working within SystmOne (the patient clinical record system) and Anima (the practice workflow and request system)
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Accurately maintaining patient records

About us

Mount Farm Surgery is a dynamic, innovative practice in the Moreton Hall area of Bury St Edmunds. In return for your hard work and commitment, we are delighted to offer:

• Generous annual leave entitlement
• Membership of the NHS contributory pension scheme
• Eligibility for NHS discounts & Blue Light Card for retail/dining/travel discounts
• Use of a fully equipped kitchen and staff room
• Paid gym membership

Details

Date posted

29 October 2026

Pay scheme

Other

Salary

£12.78 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

30121

Job locations

Lawson Pl,

Bury St Edmunds

Suffolk

IP32 7EW

United Kingdom

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Lawson Pl,

Bury St Edmunds

Suffolk

IP32 7EW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Care Careers

Address

Lawson Pl,

Bury St Edmunds

Suffolk

IP32 7EW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Recruitment Team

Mount Farm Surgery

[email protected]

01206918760

Details

Date posted

29 October 2026

Pay scheme

Other

Salary

£12.78 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

30121

Job locations

Lawson Pl,

Bury St Edmunds

Suffolk

IP32 7EW

United Kingdom

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