Non Clinical claims Lead & Office Manager
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University Hospital Southampton NHS Trust Non Clinical claims Lead & Office Manager
The closing date is 11 November 2026
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Non Clinical claims Lead & Office Manager
Contract Type: Permanent
Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.
Main duties of the job
This is an exciting opportunity to join our team as a Non Clinical Claims Lead and Office Manager.
The Trusts legal claims & insurance team are looking for an enthusiastic new team member to join our small but very friendly busy team based in THQ.
Your primary role will to be responsible for a defined caseload of civil liability claims (non-clinical).
Where in accordance with the Pre-Action Protocol and Civil Procedure Rules undertake all pre-action investigations; communicate with clinical and non-clinical staff to obtain evidence in the form of statements, consider the complexities of each case and perform a preliminary review of each individual claim to form a reasoned opinion on liability and report those findings to the Trust legal service facilitator and Head of claims & insurance by way of a claims briefing pack.
The team structure currently includes the Trusts Legal Services Facilitator, a senior clinical claims manager, this post and a legal administrator. This team is included the wider Corporate Affairs Department.
About us
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated 'Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
Depending on experience £32,073 - £39,043 per annum per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
188-THQ181026
Job locations
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
Job description
Job responsibilities
In this role, your key responsibilities will include handling sensitive information and dealing with significant amounts of data, you will be expected to manage this information in a professional manner in accordance with Trust policy data protection act 1998 and GDPR 2018.
Supervise the band 4 on a day-to-day basis and undertake annual development review. Ensure training opportunities are made available towards their personal development.
Support the lead co-ordinator for police statements relating to criminal matters (not directly involving the Trust)
You will also be the office manager which includes a wide variety of tasks including managing staff, processing invoices & managing health-roster for the wider team.
Full details are listed within the job description & person specification.
Job description
Job responsibilities
In this role, your key responsibilities will include handling sensitive information and dealing with significant amounts of data, you will be expected to manage this information in a professional manner in accordance with Trust policy data protection act 1998 and GDPR 2018.
Supervise the band 4 on a day-to-day basis and undertake annual development review. Ensure training opportunities are made available towards their personal development.
Support the lead co-ordinator for police statements relating to criminal matters (not directly involving the Trust)
You will also be the office manager which includes a wide variety of tasks including managing staff, processing invoices & managing health-roster for the wider team.
Full details are listed within the job description & person specification.
Person Specification
Qualifications / training required
Essential
- Degree or equivalent NHS / legal experience
- Advanced keyboard skills
- Microsoft Packages
Desirable
- Minute Taking (NHS)
Previous or relevant experience necessary
Essential
- Working in a busy office environment
- Managing/prioritising own workload
- Working as part of a team
- Knowledge and working experience of pre-action protocol for non clinical claims processes
- Detailed knowledge of NHS IT systems
- Understanding of NHS Patient Safety processes
Desirable
- Understanding of third party insurance issues
- Good understanding of GDPR and Data Protection Regulations
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Qualifications / training required
Essential
- Degree or equivalent NHS / legal experience
- Advanced keyboard skills
- Microsoft Packages
Desirable
- Minute Taking (NHS)
Previous or relevant experience necessary
Essential
- Working in a busy office environment
- Managing/prioritising own workload
- Working as part of a team
- Knowledge and working experience of pre-action protocol for non clinical claims processes
- Detailed knowledge of NHS IT systems
- Understanding of NHS Patient Safety processes
Desirable
- Understanding of third party insurance issues
- Good understanding of GDPR and Data Protection Regulations
Trust Values
Essential
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospital Southampton NHS Trust
Address
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website
https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)
Employer details
Employer name
University Hospital Southampton NHS Trust
Address
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website
https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Non Clinical Claims Lead & Office Manager
Sheree Folan
02381205020
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
Depending on experience £32,073 - £39,043 per annum per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
188-THQ181026
Job locations
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
Supporting documents
Privacy notice
University Hospital Southampton NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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