Administration & Support Services Lead - HMP Berwyn
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Betsi Cadwaladr University Health Board Administration & Support Services Lead - HMP Berwyn
The closing date is 12 November 2026
Job summary
We are looking for an exceptional Administration & Support Services Lead to join our Health & Wellbeing Service at HMP Berwyn. This is a unique opportunity to lead a busy administration and support team that plays a vital role in delivering healthcare services within one of the largest prisons in the UK.
In this influential role, you will work closely with the senior leadership team to ensure the service operates efficiently, effectively and to the highest standards. You will lead and develop a dedicated team, drive service improvements, streamline processes, utilise data to support decision-making and help shape the future of administrative support across the service.
Main duties of the job
- Leading and inspiring a multi-disciplinary administration and support team.
- Creating a positive, high-performing culture where staff feel valued, supported and empowered.
- Developing innovative systems and processes that improve efficiency and service delivery.
- Using data and reporting tools to support operational performance and continuous improvement.
- Managing recruitment, workforce development, performance management and succession planning.
- Working collaboratively with healthcare professionals, prison partners and senior leaders.
- Supporting the coordination of clinics, health programmes and service-wide initiatives.
- Driving quality improvements and helping maximise the use of digital systems and technology.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,557 to £39,631 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-HMP-AC008-1026
Job locations
HMP Berwyn
Bridge Road, Wrexham Industrial Estate
Wrexham
LL13 9QE
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances.
Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Please note that any offer of employment will be subject to the successful receipt of a DBS and prison vetting clearances.
Please note if your application is successful and you are invited to interview, they will be held on site at HMP Berwyn to ensure candidates have an understanding of the environment. Requests for virtual interviews will not be accepted.
Person Specification
Qualifications
Essential
- Degree in Business Administration or equivalent level of experience
- ILM L3 in Leadership & Management
Desirable
- Evidence of recent CPD
Experience
Essential
- Experience of managing a team including appraisal, performance management and sickness.
- Detailed knowledge and understanding of procedures, the structure, policies, plans, regulations, management and operational procedures of the Organisation.
Desirable
- Experience of using SystmOne
- Sound judgement, decision making and organisation skills, co-ordinating and implementing projects and processes
Aptitude and Abilities
Essential
- Experience of dealing with difficult situations. Able to demonstrate a high level of interpersonal skills, displaying credibility and influence
- Self-motivated and committed to developing self and team members
Qualifications
Essential
- Degree in Business Administration or equivalent level of experience
- ILM L3 in Leadership & Management
Desirable
- Evidence of recent CPD
Experience
Essential
- Experience of managing a team including appraisal, performance management and sickness.
- Detailed knowledge and understanding of procedures, the structure, policies, plans, regulations, management and operational procedures of the Organisation.
Desirable
- Experience of using SystmOne
- Sound judgement, decision making and organisation skills, co-ordinating and implementing projects and processes
Aptitude and Abilities
Essential
- Experience of dealing with difficult situations. Able to demonstrate a high level of interpersonal skills, displaying credibility and influence
- Self-motivated and committed to developing self and team members
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
HMP Berwyn
Bridge Road, Wrexham Industrial Estate
Wrexham
LL13 9QE
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
HMP Berwyn
Bridge Road, Wrexham Industrial Estate
Wrexham
LL13 9QE
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Head of Healthcare
Robert Lightburn
01978523132
Details
Date posted
29 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,557 to £39,631 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
050-HMP-AC008-1026
Job locations
HMP Berwyn
Bridge Road, Wrexham Industrial Estate
Wrexham
LL13 9QE
United Kingdom
Supporting documents
Privacy notice
Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)
Support links
© Crown copyright
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