Band 5 Patient Pathway Supervisor
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Barking, Havering and Redbridge University Hospitals NHS Trust Band 5 Patient Pathway Supervisor
The closing date is 08 November 2026
Job summary
An exciting opportunity has arisen for a Patient Pathway Supervisor work within an established team to provide administration support for Spec Med team.
We are looking for an organised and motivated individual to support the development and implementation of new processes and procedures within the service.
You will play a key role in maintaining effective audit and supervision over the clinics and admin team, ensuring compliance with standard operating procedures, national requirements and best practice, while contributing to ongoing service improvement.
Working closely with the Patient Pathway manager and Service Manager and General Manager, you will support with Day-to-day operational delivery of the service.
This will involve liaising with colleagues, consultants and other departments within the organisations.
You will have line management responsibility for the admin team; Patient Pathway Coordinator, Patient Pathway Assistant, and Patient Pathway Navigator providing day to day supervision, support and performance management to ensure high standards of service delivery.
This is a fantastic opportunity for someone looking to develop their leadership, management and operational skills within a fast-paced NHS environment, while making a meaningful contribution to workforce delivery and patient care.
Main duties of the job
The Patient Pathway Supervisor's (PPS) key role is to supervise and support the Patient Pathway Co-ordinators (PPC's) and Patient Pathway Administrators (PPA's) within their teams, ensuring high-quality patient experience and assisting service development to maintain this.To improve access to information and response to enquiries for all patients who use the service and maintain a comprehensive and efficient Patient Pathway Co-ordinator and Patient Pathway Administrator service to the clinical team. To provide a contact point for administrative staff. To act on own initiative to resolve problems and to bring any major issues to the attention of the Patient Pathway Manager.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.
They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.
We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year Per Annum Inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-8043-MED
Job locations
Across Sites
Rom Valley Way
Romford
RM7 0AG
United Kingdom
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 ext. 5110. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Pubudu Chandrasekera, Recruitment Advisor, on 01708 435000 ext. 5110. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- Minimum of 5 GCSEs or equivalent
Desirable
- NVQ level 3 in Business Administration or Customer Care equivalent
Experience/ Knowledge
Essential
- Proven NHS experience
- Previous staff management experience
Desirable
- Setting up and maintaining administrative systems
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Education/ Qualifications
Essential
- Minimum of 5 GCSEs or equivalent
Desirable
- NVQ level 3 in Business Administration or Customer Care equivalent
Experience/ Knowledge
Essential
- Proven NHS experience
- Previous staff management experience
Desirable
- Setting up and maintaining administrative systems
- Knowledge of patient referral to treatment times; experience of monitoring patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Across Sites
Rom Valley Way
Romford
RM7 0AG
United Kingdom
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Barking, Havering and Redbridge University Hospitals NHS Trust
Address
Across Sites
Rom Valley Way
Romford
RM7 0AG
United Kingdom
Employer's website
https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Service Manager
Frederick Young
01708435000
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year Per Annum Inclusive
Contract
Permanent
Working pattern
Full-time
Reference number
162-8043-MED
Job locations
Across Sites
Rom Valley Way
Romford
RM7 0AG
United Kingdom
Supporting documents
Privacy notice
Barking, Havering and Redbridge University Hospitals NHS Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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