Junior Service Manager
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Mid and South Essex NHS Foundation Trust Junior Service Manager
The closing date is 13 November 2026
Job summary
This is an exciting opportunity to play a key role in the day-to-day operational management of the Surgical Directorate, supporting the delivery of high-quality patient services and ensuring the efficient use of outpatient clinic and theatre capacity. You will take ownership of waiting list validation and performance data, helping to drive service efficiency and support the achievement of key operational targets.
Working closely with the Assistant Service Manager, you will lead on a range of projects and service improvement initiatives, using data and insight to identify opportunities for change and deliver positive outcomes for patients and staff. You will collaborate with colleagues across the Directorate and wider Trust, building strong relationships to support innovation and continuous improvement.
This role is ideal for a motivated and proactive individual who enjoys working in a fast-paced environment, leading improvements, and making a tangible impact on service delivery and patient experience.Main duties of the job
The postholder is responsible for ensuring the directorate's elective capacity is fully utilised and that effective booking processes are maintained and consistently followed. They will support the reduction of hospital-initiated appointment and treatment cancellations through proactive planning and service coordination.
The postholder will act as a point of escalation for day-to-day operational issues, resolving problems where possible and escalating more complex matters to senior management as required. They will ensure the office environment is organised, professional, and welcoming to staff, patients, and visitors.
In addition, they will lead on specific service improvement projects and support the development and implementation of initiatives that enhance service delivery, operational performance, and patient experience.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 a year Per Annum Pro Rata for Part Time
Contract
Permanent
Working pattern
Full-time
Reference number
390-TAC-BAS--7990-A
Job locations
Basildon
Chadwick Drive
Basildon
SS16 5NL
United Kingdom
Job description
Job responsibilities
Are you looking for an exciting new role? Using your unique qualities, then we want to hear from you!
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Job description
Job responsibilities
Are you looking for an exciting new role? Using your unique qualities, then we want to hear from you!
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Person Specification
Knowledge and Experience
Essential
- Experience working in a healthcare environment and/or experience working in a busy office environment
Desirable
- Knowledge of patient administration systems
Qualifications
Essential
- Pass GCSE English or equivalent
Desirable
- Evidence of Leadership course or leadership/management qualifications
Knowledge and Experience
Essential
- Experience working in a healthcare environment and/or experience working in a busy office environment
Desirable
- Knowledge of patient administration systems
Qualifications
Essential
- Pass GCSE English or equivalent
Desirable
- Evidence of Leadership course or leadership/management qualifications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Chadwick Drive
Basildon
SS16 5NL
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Chadwick Drive
Basildon
SS16 5NL
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Service Unit Manager
Mercedes Harrison
03004443372
Details
Date posted
30 October 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£32,073 a year Per Annum Pro Rata for Part Time
Contract
Permanent
Working pattern
Full-time
Reference number
390-TAC-BAS--7990-A
Job locations
Basildon
Chadwick Drive
Basildon
SS16 5NL
United Kingdom
Supporting documents
Privacy notice
Mid and South Essex NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
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