Neighbourhood Response Officer - London

Neighbourhood Response Officer

• Pay Rate: £21.05 PAYE / £25.52 Umbrella
• Location: Hybrid working
• Job Type: Temporary contract for 3 months (subject to change)
• Basic DBS required

Join our team as a Neighbourhood Response Officer and play a crucial role in ensuring our neighbourhoods are desirable places to live. This position involves understanding local needs, collaborating with various teams, and maintaining safe, clean, and well-maintained environments. You will also address and prevent anti-social behaviour and support vulnerable customers, ensuring a cohesive community atmosphere.

• Develop and deliver neighbourhood plans and local offers.
• Conduct regular estate inspections, prioritising fire safety risk assessment follow-up work.
• Collaborate with local residents' groups to develop community facilities, activities, and events.
• Work with local partners such as safer neighbourhood teams, the voluntary sector, and youth services on neighbourhood safety and anti-social behaviour (ASB) issues.
• Liaise with other departments on neighbourhood improvements and services.
• Conduct visits to customers in breach of their tenancy or lease agreements.
• Support customers who may require additional tenancy sustainment.
• Represent the organisation in court, provide witness statements, conduct evictions, and attend stay hearings.
• Perform property condition checks for various purposes including mutual exchanges and tenant notice periods.
• Assist with major incidents and the decanting of tenants.

• Strong customer focus and enjoyment in community engagement.
• Ability to develop effective working relationships with both internal colleagues and external agencies.
• Confidence in working independently and challenging teams to ensure service delivery.
• Resilient, proactive, and creative in problem-solving.
• Excellent communication skills, adaptable to different audiences.
• Experience in providing customer service and dealing with customers in person.
• Experience working with external partners and adhering to plans and targets.
• Ability to exercise good judgement.

• Willingness to respond at short notice to major incidents.
• Commitment to equality and diversity in service provision and employment.
• Ability to travel regularly across the region and work early evenings and occasional weekends if required.

To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience.