Group Operations Manager - Social Care

Job title: Group Operations Manager – Social Care

Location: Slough (hybrid) — oversight across group sites in the South East

Salary: £50,000 - £61,000 per annum (dependent on experience)

Hours: Full time (core office hours Monday–Friday; flexible and rota duties for on-call/incident response) Benefits: 28 days holiday (incl. bank holidays), pension, paid DBS, training & leadership development, mileage allowance / car allowance, free on-site parking (some sites), career progression across the group.

Contract: The role is offered on a 12-month contract, with the possibility of extension or permanent employment subject to performance and business need.

About us

We are a family of multiple social-care companies delivering person-centred residential and domiciliary support. Our mission is to improve quality of life for vulnerable adults by combining compassionate care with robust operational standards. We’re recruiting a Group Operations Manager to lead and coordinate operational excellence across the group and help shape growth and improvement.

The role

Reporting to the owners/CEO, you will take strategic and operational responsibility across all five companies. You will lead a small senior leadership team, ensure consistent quality and compliance, and drive performance, efficiency and positive outcomes for people we support.

Key responsibilities

• Operational leadership across the group: manage day-to-day operations and ensure consistent standards across all sites.
• People leadership: recruit, develop and retain compassionate, skilled staff; coach and support managers to build high-performing teams.
• Quality & compliance: oversee CQC/regulatory readiness, audits, incident management, safeguarding and continuous improvement.
• Service performance: set, monitor and report KPIs; use data to improve productivity, quality and service user outcomes.
• Finance & planning: lead operational budgets, forecasts and monthly reporting; support annual planning and business cases.
• Policy & systems: ensure policies, procedures and governance are implemented consistently across the group.
• Stakeholder engagement: represent the group to families, commissioners, partners and regulators; keep owners informed with clear, timely reporting.
• On-call leadership: participate in a senior rota for out-of-hours incidents (supported by duty teams).

Who we’re looking for

• Proven operational manager with experience of running services in regulated environments (social care experience required).
• Experience leading multiple teams or sites / multi-service management.
• Strong people-management skills: recruitment, performance management, coaching.
• Commercial awareness and experience with budgets, forecasting and performance reporting.
• Confident with quality frameworks, regulatory compliance and safeguarding.
• Excellent communicator and relationship-builder.
• Calm, decisive in a crisis and able to balance compassion with robust governance.
• Full driving licence and access to a vehicle.

Personal attributes

Compassionate, resilient, pragmatic and outcomes-focused. You will value person-centred care and be motivated to raise standards across multiple services.

How to apply

To apply, please send your CV and a short cover letter (no more than one page) outlining your relevant experience and why you’re interested in this role [email address]. Applications will be reviewed on receipt and shortlisted candidates will be contacted for a first interview.

We are committed to equality of opportunity and welcome applications from all backgrounds.