Lettings Negotiator & Residential Liaison Co-Ordinator

Job Title: Lettings Negotiator & Residential Liaison Co-Ordinator

Location: Browns Green, Birmingham

Salary: £28,000

Job Types: 6-month fixed-term contract, with a strong likelihood of leading to a permanent, full-time position.

Working hours: Monday–Friday, 9:00am–5:30pm (37.5 hours per week)

The Role:

A varied role combining residential lettings with resident liaison support during a heating and hot water upgrade program. You'll support prospective tenants through the lettings process while helping existing residents with temporary moves, inspections and decant arrangements.

Key Responsibilities:

• Manage applicant enquiries via phone, email and social media.
• Arrange and conduct property viewings and maintain flat advertisements.
• Carry out pre-let inspections and liaise with the team regarding maintenance works.
• Conduct new tenant inductions and support periodic property inspections.
• Assist with coordinating resident decants during the heating and hot water upgrade programme.
• Act as a key contact for residents, keeping them informed and supported throughout temporary moves.
• Carry out pre-decant inspections using Touch Right software.
• Help residents move into temporary accommodation and explain heating and hot water systems.
• Maintain decant schedules, trackers and operational spreadsheets.
• Liaise with contractors and the wider team to ensure accommodation is ready for residents.
• Coordinate inspections, cleaning checks, defect reporting and turnaround of temporary accommodation.
• Monitor resident feedback and escalate any concerns where needed.

What We're Looking For:

• Experience in residential lettings, property management or estate agency.
• Strong organizational skills and the ability to manage schedules and competing priorities.
• Excellent customer service and communication skills.
• A proactive, practical and flexible approach.
• Confidence supporting residents in occupied properties during refurbishment works.
• Good IT skills, including Microsoft Excel; CRM and property software experience would be beneficial.

Additional Information:

• 6-month fixed-term contract, with a strong likelihood of leading to a permanent, full-time position.
• Monday to Friday, 9:00am–5:30pm.
• A great opportunity for someone with lettings experience looking to develop into a wider resident-focused operational role.