Service Development Manager
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NHS Blood and Transplant Service Development Manager
The closing date is 27 September 2026
Job summary
Join NHS Blood and Transplant (NHSBT) and help shape the future of specialist patient services across England and Wales. As a Service Development Manager within Therapeutic Apheresis Services (TAS), youll play a vital role in delivering improvements that support patients, colleagues and healthcare partners. Working as part of the TAS Management Team, youll lead national programmes that introduce new technologies and services, improve ways of working, standardise best practice and strengthen service performance. This is an opportunity to make a meaningful contribution to a service that changes lives, while working with experts across NHSBT and the wider NHS. If you thrive on leading change, solving complex challenges and influencing service improvement at a national level, this role offers the chance to contribute, learn and progress in an organisation where your work truly matters.
Main duties of the job
Lead national improvement and development projects that help deliver better outcomes for patients and strengthen Therapeutic Apheresis Services across the NHS, including the planning and delivery of new TAS units. Lead the planning and implementation of new services and patient pathways working with operational teams, clinical colleagues and external partners. Build strong relationships across NHSBT and partner organisations including with Trusts, commercial customers, commissioners and suppliers to influence decisions, secure engagement and deliver successful change programmes. Help shape the future direction of TAS by contributing to strategic planning, service development and organisational priorities. Analyse complex information, identify opportunities for improvement and implement solutions that enhance quality, efficiency and performance. Develop and present business cases to senior managers to secure investment in the development of TAS services. Lead and support multidisciplinary project teams, creating an inclusive environment where people can contribute, learn and succeed. Analyse risks and impacts of change initiatives. Monitor project progress, manage risks, drive timely delivery, and provide clear reporting to senior stakeholders to support informed decision-making. Influence, motivate, and support colleagues, to foster engagement in change initiatives. Provide service development support to local TAS units.
About us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£57,528 to £64,750 a year
Contract
Permanent
Working pattern
Full-time
Reference number
009378
Job locations
NHSBT
Capitol Way
Barnsley
S75 3FG
United Kingdom
NHSBT
14 Estuary Banks
Speke
L24 8RB
United Kingdom
NHSBT
Plymouth Grove
Manchester
M13 9LL
United Kingdom
NHSBT - Colindale
Charcot Road
London
NW9 5BG
United Kingdom
NHSBT - Tooting
75 Cranmer Terrace
London
SW17 0RB
United Kingdom
NHSBT
500 North Bristol Park
Filton
BS34 7QH
United Kingdom
Job description
Job responsibilities
What we offer:
- Hybrid working arrangements because NHSBT works nationally, were able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website.
To learn more, please see the job description and person specification.
Job description
Job responsibilities
What we offer:
- Hybrid working arrangements because NHSBT works nationally, were able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website.
To learn more, please see the job description and person specification.
Person Specification
Qualifications
Essential
- Masters level qualification OR Equivalent relevant professional qualifications/experience.
- Evidence of Post Graduate study in Management.
- Demonstrate commitment to own Continued Professional Development (CPD).
Experience
Essential
- Knowledge of change management and service redesign.
- Experience of setting objectives for direct reports and undertaking performance reviews.
- Experienced in managing projects and delivering change.
- Experience of planning for contingency and business continuity.
- Experience of working with quality standards in an environment governed by range of policies, and legislation.
- Thorough knowledge of transfusion science.
Qualifications
Essential
- Masters level qualification OR Equivalent relevant professional qualifications/experience.
- Evidence of Post Graduate study in Management.
- Demonstrate commitment to own Continued Professional Development (CPD).
Experience
Essential
- Knowledge of change management and service redesign.
- Experience of setting objectives for direct reports and undertaking performance reviews.
- Experienced in managing projects and delivering change.
- Experience of planning for contingency and business continuity.
- Experience of working with quality standards in an environment governed by range of policies, and legislation.
- Thorough knowledge of transfusion science.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
NHS Blood and Transplant
Address
NHSBT
Capitol Way
Barnsley
S75 3FG
United Kingdom
Employer's website
https://www.nhsbt.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
NHS Blood and Transplant
Address
NHSBT
Capitol Way
Barnsley
S75 3FG
United Kingdom
Employer's website
https://www.nhsbt.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Recruiter - Clinical Services, Quality & Finance
Ella Smith
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 8a
Salary
£57,528 to £64,750 a year
Contract
Permanent
Working pattern
Full-time
Reference number
009378
Job locations
NHSBT
Capitol Way
Barnsley
S75 3FG
United Kingdom
NHSBT
14 Estuary Banks
Speke
L24 8RB
United Kingdom
NHSBT
Plymouth Grove
Manchester
M13 9LL
United Kingdom
NHSBT - Colindale
Charcot Road
London
NW9 5BG
United Kingdom
NHSBT - Tooting
75 Cranmer Terrace
London
SW17 0RB
United Kingdom
NHSBT
500 North Bristol Park
Filton
BS34 7QH
United Kingdom
Supporting documents
Privacy notice
NHS Blood and Transplant's privacy notice (opens in a new tab)
Support links
© Crown copyright
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