Volunteer and Service User Involvement Coordinator

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Inclusion Volunteer and Service User Involvement Coordinator

The closing date is 07 October 2026

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Job summary

This role isnot eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

We are excited to be recruiting a Volunteer and Service User Involvement Coordinator to join Inclusion Hampshire on a fixed term basis for 12 months.

This post offers the chance to shape and strengthen both our Service User Involvement offer and our volunteering pathway, supporting Volunteer Recovery Workers, Service User reps and peer-led activities.You will help ensure that people who use our service have meaningful opportunities to influence service development, participate in recovery-focused activities and share their lived experience in ways that strengthen our offer across the county. Alongside this, you will oversee a thriving volunteer programme, recruiting, training and supervising volunteers, apprentices and trainee recovery workers, helping them build the skills and confidence needed to support high-quality service delivery

We are seeking an individual with experience in the drug and alcohol field who are passionate about visible recovery, co-production and community-based support. This post is ideal for someone who enjoys working with a wide range of partners, building relationships and supporting people to grow in confidence through training, involvement and volunteering.

We welcome applications from individuals with lived experience of recovery from drug and alcohol use.

Main duties of the job

This is a full-time post (37.5 hours per week) working across Hampshire on a 12 month fixed term contract.The postholder will be active across all nine hubs and specialist teams in Hampshire, supporting volunteering activity and service user involvement work within local delivery teams.

A significant part of the role involves recruiting, inducting, training and supporting Volunteers , ensuring they are confident, safe and well prepared. You will also line-manage Apprentices and Trainee Recovery Workers and support their ongoing development.In parallel, you will champion service user involvement, supporting opportunities for people who use our service to participate, share feedback, shape services and contribute to peer-led recovery activity.

The postholder will actively promote Inclusion Hampshire to partners and external agencies, helping raise the profile of our service, our volunteering pathway and opportunities for people to get involved. Working together with the rest of the team you will strengthen the joined-up, inclusive and recovery-focused involvement offer across Hampshire.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health.

We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are.

Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support. Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

301-IT-26-8279077

Job locations

Various Hampshire Sites

Winchester

SO23 8DX

United Kingdom

Job description

Job responsibilities

Please see the Job Description for further details, a summary is below:

Lead the coordination of both the Volunteering and Service User Involvement pathways across Hampshire, ensuring safe, highquality opportunities for involvement. Recruit, induct, train and supervise Volunteers, including Volunteer Recovery Workers, ensuring they are supported and confident in their roles. Provide line management, development support and supervision to Apprentices and Trainee Recovery Workers, including attendance, performance and appraisal processes. Promote involvement opportunities for people who use our service, helping embed coproduction, peerled activity and lived experience perspectives within hub and specialist teams across Hampshire Build strong working relationships with internal teams, contributing to a consistent, inclusive and recoveryfocused involvement offer. Develop and deliver training packages for volunteers, staff and partner agencies on substance use, lived experience involvement and Inclusion Hampshire service provision. Maintain effective relationships with external organisations and partners, promoting Inclusion Hampshire and increasing awareness of volunteering and involvement opportunities.

Job description

Job responsibilities

Please see the Job Description for further details, a summary is below:

Lead the coordination of both the Volunteering and Service User Involvement pathways across Hampshire, ensuring safe, highquality opportunities for involvement. Recruit, induct, train and supervise Volunteers, including Volunteer Recovery Workers, ensuring they are supported and confident in their roles. Provide line management, development support and supervision to Apprentices and Trainee Recovery Workers, including attendance, performance and appraisal processes. Promote involvement opportunities for people who use our service, helping embed coproduction, peerled activity and lived experience perspectives within hub and specialist teams across Hampshire Build strong working relationships with internal teams, contributing to a consistent, inclusive and recoveryfocused involvement offer. Develop and deliver training packages for volunteers, staff and partner agencies on substance use, lived experience involvement and Inclusion Hampshire service provision. Maintain effective relationships with external organisations and partners, promoting Inclusion Hampshire and increasing awareness of volunteering and involvement opportunities.

Person Specification

Experience

Essential

• Experience of working in the drug and alcohol field
• Line management experience and/or evidence of leadership skills
• Commitment to Co-Production & Empowering Lived Experience

Skills

Essential

• Strong Understanding of Professional Boundaries & Safeguarding
• Excellent written and verbal communication skills with the ability to develop strong professional relationships with colleagues and stakeholders
• Confident in designing, delivering and facilitating training sessions

Person Specification

Experience

Essential

• Experience of working in the drug and alcohol field
• Line management experience and/or evidence of leadership skills
• Commitment to Co-Production & Empowering Lived Experience

Skills

Essential

• Strong Understanding of Professional Boundaries & Safeguarding
• Excellent written and verbal communication skills with the ability to develop strong professional relationships with colleagues and stakeholders
• Confident in designing, delivering and facilitating training sessions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Inclusion

Address

Various Hampshire Sites

Winchester

SO23 8DX

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Inclusion

Address

Various Hampshire Sites

Winchester

SO23 8DX

United Kingdom

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Kelly Pickard

[email protected]

03001240103

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£39,959 to £48,117 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

301-IT-26-8279077

Job locations

Various Hampshire Sites

Winchester

SO23 8DX

United Kingdom

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