Higher Clerical Officer

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Betsi Cadwaladr University Health Board Higher Clerical Officer

The closing date is 20 September 2026

Apply for this job

Job summary

The Higher Clerical Officer provides administrative, customer service and data management support to the BCUHB Integrated Vaccination Service, helping to ensure the efficient delivery of vaccination programmes across North Wales. The role includes managing patient appointments, responding to enquiries, maintaining accurate records, monitoring clinic capacity and supporting service performance through data collection, analysis and reporting. Key duties include coordinating bookings, acting as a first point of contact for patients, updating databases, producing reports and presentations, and supporting audits and service improvement activities.

Applicants should have strong administrative, organisational and communication skills, experience in customer service and data management, and confidence using Microsoft Office applications, particularly Excel, Word and Outlook.

The successful candidate will be proactive, patient-focused and able to work effectively under pressure, both independently and as part of a multidisciplinary team

Main duties of the job

The Higher Clerical Officer plays a key role in supporting the Integrated Vaccination Service by providing administrative, booking, customer service and data management support. The post holder acts as a first point of contact for patients and stakeholders, managing vaccination appointments, responding to enquiries and maintaining accurate patient records across relevant systems. They are responsible for collecting, validating and analysing service data, producing reports and supporting audits, performance monitoring and service improvement activities. The role involves monitoring clinic capacity, maximising appointment utilisation and identifying data quality issues for escalation where required. The post holder communicates sensitively with patients, carers and healthcare professionals, often handling confidential or complex information with tact and professionalism. They also support colleagues through cross-cover arrangements, assist with the induction of new staff and ensure compliance with Health Board policies, operational procedures and data protection requirements. Working in a busy, target-driven environment, the post holder contributes to delivering an efficient, patient-focused service and achieving organisational objectives

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC455-0926

Job locations

Plas Gororau

Wrexham Technology Park, Ellice Way

Wrexham

LL13 7YY

United Kingdom

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• Educated to NVQ level 3 in a relevant subject or equivalent level of qualification
• Able to demonstrate English and Mathematics to GCSE or equivalent level
• HCA (NVQ level 3) pathway or willingness to work towards it or equivalent experience
• Knowledge of IM&T systems, or other patient administration systems or experience using databases
• Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
• Knowledge of data protection and confidentiality

Desirable

• Understanding of basic medical terminology
• Knowledge of Hospital administration systems
• Welsh Language Skills are essential levels 1 to 5 in understanding, speaking, reading, and writing in Welsh or willingness to learn Welsh within 2 years of being in post qualification in Admin/Customer Care
• Qualification in Admin/Customer Care

Experience

Essential

• Commitment and willingness to undertake learning and development courses as required to ensure competency for role, this will include vaccine training, administration training, basic life support and NHS statutory and mandatory training
• Understanding of Confidentiality and Data Protection Act
• Experience within a busy working environment dealing with members of the public and colleagues
• Experience of providing and receiving information which requires tact or persuasive skills where there are barriers to understanding
• Experience of dealing with and diffusing difficult conversations and situations
• Experience using Microsoft Office packages and databases
• Experience of office and administration procedure
• Decision making and resolving work related issues

Desirable

• The post holder would ideally have experience of administering vaccines and providing immunisation advice
• Previous administrative experience
• Awareness of patient confidentiality

Skills & Attributes

Essential

• Excellent communication skills (written, verbal and telephone)
• Excellent interpersonal skills in order to build effective rapport to create successful relationships
• Ability to work as part of a team and actively participate in team meetings
• Able to maintain and record accurate documentation of interactions between clients, colleagues and other agencies in the appropriate legal records
• Able to demonstrate professional conduct, preserve client's rights including confidentiality and promote mutual respect amongst colleagues
• Able to make decisions appropriate to role, level of knowledge and competence, using professional judgement; some of which will require analysis
• Planning and organisational skills
• Able to work flexibly and respond to changing demands in workload
• Ability to work well in a highly pressurised target driven environment to tight deadlines
• Willingness and determination to meet performance targets and quality standards
• Able to prioritise own work and support the team daily
• Good keyboard skills and frequent VDU use for regular use of computer systems/ IT skills

Desirable

• Evidence of ongoing / continuous personal development
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Values

Essential

• Commitment to and focused on quality, promotes high standards in all they do
• Able to make a connection between their work and the benefit to client and the public
• Values diversity and difference operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

Person Specification

Qualifications and Knowledge

Essential

• Educated to NVQ level 3 in a relevant subject or equivalent level of qualification
• Able to demonstrate English and Mathematics to GCSE or equivalent level
• HCA (NVQ level 3) pathway or willingness to work towards it or equivalent experience
• Knowledge of IM&T systems, or other patient administration systems or experience using databases
• Strong IT skills in relation to Microsoft Packages including Excel, Word and Outlook
• Knowledge of data protection and confidentiality

Desirable

• Understanding of basic medical terminology
• Knowledge of Hospital administration systems
• Welsh Language Skills are essential levels 1 to 5 in understanding, speaking, reading, and writing in Welsh or willingness to learn Welsh within 2 years of being in post qualification in Admin/Customer Care
• Qualification in Admin/Customer Care

Experience

Essential

• Commitment and willingness to undertake learning and development courses as required to ensure competency for role, this will include vaccine training, administration training, basic life support and NHS statutory and mandatory training
• Understanding of Confidentiality and Data Protection Act
• Experience within a busy working environment dealing with members of the public and colleagues
• Experience of providing and receiving information which requires tact or persuasive skills where there are barriers to understanding
• Experience of dealing with and diffusing difficult conversations and situations
• Experience using Microsoft Office packages and databases
• Experience of office and administration procedure
• Decision making and resolving work related issues

Desirable

• The post holder would ideally have experience of administering vaccines and providing immunisation advice
• Previous administrative experience
• Awareness of patient confidentiality

Skills & Attributes

Essential

• Excellent communication skills (written, verbal and telephone)
• Excellent interpersonal skills in order to build effective rapport to create successful relationships
• Ability to work as part of a team and actively participate in team meetings
• Able to maintain and record accurate documentation of interactions between clients, colleagues and other agencies in the appropriate legal records
• Able to demonstrate professional conduct, preserve client's rights including confidentiality and promote mutual respect amongst colleagues
• Able to make decisions appropriate to role, level of knowledge and competence, using professional judgement; some of which will require analysis
• Planning and organisational skills
• Able to work flexibly and respond to changing demands in workload
• Ability to work well in a highly pressurised target driven environment to tight deadlines
• Willingness and determination to meet performance targets and quality standards
• Able to prioritise own work and support the team daily
• Good keyboard skills and frequent VDU use for regular use of computer systems/ IT skills

Desirable

• Evidence of ongoing / continuous personal development
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Values

Essential

• Commitment to and focused on quality, promotes high standards in all they do
• Able to make a connection between their work and the benefit to client and the public
• Values diversity and difference operates with integrity and openness
• Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Plas Gororau

Wrexham Technology Park, Ellice Way

Wrexham

LL13 7YY

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Plas Gororau

Wrexham Technology Park, Ellice Way

Wrexham

LL13 7YY

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Operations Manager

Karen Williams-Jones

[email protected]

03000848922

Details

Date posted

14 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,813 to £27,890 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC455-0926

Job locations

Plas Gororau

Wrexham Technology Park, Ellice Way

Wrexham

LL13 7YY

United Kingdom

Supporting documents

Privacy notice

Betsi Cadwaladr University Health Board's privacy notice (opens in a new tab)

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