Receptionist

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Greater Manchester Mental Health NHS Foundation Trust Receptionist

The closing date is 24 September 2026

Apply for this job

Job summary

The post holder will be responsible for providing clinic administration and reception support for the Wigan Community Mental Health Services within Claire House. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users' attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The reception service opening hours are at present, 9:00 am - 5:00 pm, Monday to Friday.

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Main duties of the job

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than122locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

437-8220574

Job locations

Claire House

Phoenix Way, Lower Ince

Wigan

WN3 4NW

United Kingdom

Job description

Job responsibilities

See attached detailed job description and person specification:

Staff benefits

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Job description

Job responsibilities

See attached detailed job description and person specification:

Staff benefits

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Education and Qualifications

Essential

• GCSE Maths and English
• RSA level 2, NVQ level 2 or the equivalent experience.

Desirable

• Prior experience of using Microsoft packages

Experience

Essential

• Experience in working in a busy office environment.

Desirable

• Experience of working with members of the public. Including patients/service users

Knowledge

Essential

• Good understanding of confidentiality
• Understanding of Safeguarding

Desirable

• Understanding of Mental Health services

Skills and Abilities

Essential

• Effective communication skills
• A caring and sensitive attitude when communicating with staff and patients

Desirable

• Patient administration background Knowledge of the EPR system

Person Specification

Education and Qualifications

Essential

• GCSE Maths and English
• RSA level 2, NVQ level 2 or the equivalent experience.

Desirable

• Prior experience of using Microsoft packages

Experience

Essential

• Experience in working in a busy office environment.

Desirable

• Experience of working with members of the public. Including patients/service users

Knowledge

Essential

• Good understanding of confidentiality
• Understanding of Safeguarding

Desirable

• Understanding of Mental Health services

Skills and Abilities

Essential

• Effective communication skills
• A caring and sensitive attitude when communicating with staff and patients

Desirable

• Patient administration background Knowledge of the EPR system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Claire House

Phoenix Way, Lower Ince

Wigan

WN3 4NW

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Claire House

Phoenix Way, Lower Ince

Wigan

WN3 4NW

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Deputy Admin Manager

Michelle Bailey

[email protected]

01942764478

Details

Date posted

15 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

437-8220574

Job locations

Claire House

Phoenix Way, Lower Ince

Wigan

WN3 4NW

United Kingdom

Supporting documents

Privacy notice

Greater Manchester Mental Health NHS Foundation Trust's privacy notice (opens in a new tab)

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