Health Centre Receptionist - Bransholme Health Centre
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City Health Care Partnership CIC Health Centre Receptionist - Bransholme Health Centre
The closing date is 24 September 2026
Job summary
You'll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed. You'll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You'll work closely with clinical and admin teams to ensure patients are directed and supported with care. For informal enquiries please contact Sharon Douglas on telephone number 07646 88468 If you require an alternative method of communication, please e-mail [email protected] for further information on this post.Previous applicants need not apply
Main duties of the job
What you'll do:
- Welcome patients and visitors in a friendly, professional way
- Manage a busy reception, including answering calls and booking enquiries
- Direct patients to appointments and support clinical teams
- Keep records accurate and up to date using digital systems
- Provide flexible cover across reception sites when needed
- Strong organisation skills with good attention to detail
- Clear communication and a calm, approachable manner
- Flexibility to work across different sites and shift needs
- Level 3 qualification in Business Administration or Customer Service, or equivalent experience
- Word processing skills to OCR Level 2 or ICDL standard
- Experience in an NHS setting is helpful but not essential
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP yo have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa/pr
Contract
Permanent
Working pattern
Part-time
Reference number
8260389
Job locations
Bransholme Health Centre
49 Goodhart Rd
Hull
HU7 4DW
United Kingdom
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Job description
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications
Essential
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable
- Word processing to OCR level 2 standard or ICDL
Knowledge
Essential
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment programmes
- Knowledge of making every contact count (MECC)
Experience
Essential
- Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable
- Previous experience of patient appointment booking systems e.g sytstmOne
- Previous NHS experience or working with the public
Qualifications
Essential
- Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience
Desirable
- Word processing to OCR level 2 standard or ICDL
Knowledge
Essential
- Comprehensive knowledge of a range of administration procedures and practices.
- Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.
Desirable
- Knowledge of SystmOne functions and other clinical reporting systems
- Knowledge of clinic/appointment programmes
- Knowledge of making every contact count (MECC)
Experience
Essential
- Previous experience of working in an office environment and carrying out general office/administration procedures
Desirable
- Previous experience of patient appointment booking systems e.g sytstmOne
- Previous NHS experience or working with the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
City Health Care Partnership CIC
Address
Bransholme Health Centre
49 Goodhart Rd
Hull
HU7 4DW
United Kingdom
Employer's website
https://www.chcpcic.org.uk/ (Opens in a new tab)
Employer details
Employer name
City Health Care Partnership CIC
Address
Bransholme Health Centre
49 Goodhart Rd
Hull
HU7 4DW
United Kingdom
Employer's website
https://www.chcpcic.org.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Customer Services Admin Manager
Sharon Douglas
07964688468
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa/pr
Contract
Permanent
Working pattern
Part-time
Reference number
8260389
Job locations
Bransholme Health Centre
49 Goodhart Rd
Hull
HU7 4DW
United Kingdom
Supporting documents
Privacy notice
City Health Care Partnership CIC's privacy notice (opens in a new tab)
Support links
© Crown copyright
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