Head of Quality Standards

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Norfolk & Suffolk Foundation NHS Trust Head of Quality Standards

The closing date is 30 September 2026

Apply for this job

Job summary

Are you a registered professional with a passion for quality and continuous improvement?Do you believe that strong, effective approaches are key to delivering best practice and improving outcomes for the communities we serve?

We are looking for a tenacious, confident, and adaptable individual who is naturally curious and brings excellent organisational, engagement, and communication skills. You'll be comfortable working both independently and as part of a dynamic, creative, and motivated team.

This is a unique and rewarding role that operates across the entire Trust, with key responsibilities including:

• Performance standards and management

• Policy development

• Quality reporting

• Clinical leadership

• Collaboration with external stakeholders

Please note: This role is a 18.75 hour job share.

Main duties of the job

• Plan, coordinate, and deliver a broad range of quality assurance activities

• Use data and insight to provide assurance on service quality and identify improvement priorities

• Support continuous improvement initiatives to enhance health outcomes, patient safety, and overall experience

• Provide expert guidance and support across all departments within the Trust

• Ensure the Trust can demonstrate high standards of care and provide assurance to internal and external stakeholders

You will have the authority and autonomy to:

• Monitor and review the quality of services across the Trust

• Intervene where necessary to protect patient care and safety

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Details

Date posted

16 September 2026

Pay scheme

Agenda for change

Band

Band 8c

Salary

£79,504 to £91,609 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

246-COR7821636-A

Job locations

County Hall

Martineau Lane

Norwich

NR1 2DH

United Kingdom

Job description

Job responsibilities

The NSFT Quality Team is committed to developing a robust, organisation-wide approach to total quality management, focused on improving service user experience.

In this role, you will:

• Lead the development of innovative and effective systems that support the delivery of high-quality care

• Drive the quality assurance and quality control agenda across all services

• Monitor performance and hold Localities and services accountable for maintaining high-quality standards

• Ensure that performance challenges are addressed proactively to safeguard quality, safety, and patient experience

You will work closely with the Directors for Safer Care and Quality to support delivery of Trust objectives, particularly where performance impacts on care quality and outcomes.

Job description

Job responsibilities

The NSFT Quality Team is committed to developing a robust, organisation-wide approach to total quality management, focused on improving service user experience.

In this role, you will:

• Lead the development of innovative and effective systems that support the delivery of high-quality care

• Drive the quality assurance and quality control agenda across all services

• Monitor performance and hold Localities and services accountable for maintaining high-quality standards

• Ensure that performance challenges are addressed proactively to safeguard quality, safety, and patient experience

You will work closely with the Directors for Safer Care and Quality to support delivery of Trust objectives, particularly where performance impacts on care quality and outcomes.

Person Specification

Qualifications

Essential

• Registered Nurse Mental Health.
• Educated to Master's Degree or equivalent.
• Leadership training. Or equivalent experience of leading a project team.

Desirable

• Quality Improvement Training

Experience

Essential

• Experience of managing systems of assurance
• Experience providing training and practice facilitation
• Translating national policy / evidence into practice

Skills

Essential

• Analytical accurate report writing.

Knowledge

Essential

• Total Quality Management systems and approaches

Other

Essential

• Ability to travel.

Person Specification

Qualifications

Essential

• Registered Nurse Mental Health.
• Educated to Master's Degree or equivalent.
• Leadership training. Or equivalent experience of leading a project team.

Desirable

• Quality Improvement Training

Experience

Essential

• Experience of managing systems of assurance
• Experience providing training and practice facilitation
• Translating national policy / evidence into practice

Skills

Essential

• Analytical accurate report writing.

Knowledge

Essential

• Total Quality Management systems and approaches

Other

Essential

• Ability to travel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DH

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

County Hall

Martineau Lane

Norwich

NR1 2DH

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Director of Quality

Michael Lozano

[email protected]

Details

Date posted

16 September 2026

Pay scheme

Agenda for change

Band

Band 8c

Salary

£79,504 to £91,609 a year gross per annum (pro rata)

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

246-COR7821636-A

Job locations

County Hall

Martineau Lane

Norwich

NR1 2DH

United Kingdom

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