Service Manager -Adult’s

Main Accountabilities

• Ensuring efficient and effective service delivery of ASC teams through leadership, management and service workload planning

• To be responsible for specified key areas of service delivery within the Adult Social Care pathway, as identified by the Head of Service. To contribute to innovation and lead on project work to support the journey of continuous improvement and take responsibility for the delivery of service improvement.

• Management of commissioned budgets ensuring effective financial management and raising financial risks in a timely manner.

• To provide leadership ensuring Adult Social Care works collaboratively with relevant organisations and stakeholders, to ensure services meet statutory and regulatory standards for quality and safety of care

• Advising on the most complex/highest risk cases to ensure safe and effective discharge of the Statutory Duties and advise on funding decisions in relation to care and equipment provision

• Lead on customer complaints with team managers, ensuring dissemination of lessons learned

• Fostering effective working relationships with partner organisations at a senior level across organisations, including the VCS, to promote improved integrated service delivery and outcomes for customers

• Chairing professional meetings and producing reports and presentations as required

• Advising multi-disciplinary teams and chairing multi-disciplinary decision-making meetings

• To support and deputise other Service Managers and for the Head of Service, where necessary, to ensure effective service delivery

• To supervise, coach and performance manage Team Managers and other staff, to ensure they perform their role effectively and maintain the highest professional standards.

• To own, review and develop appropriate policies and procedures. Be proactive in terms of learning from adverse incidents and lead on ensuring learning is implemented and drives improvement.

To contribute to development of appropriate KPIs and have oversight of all service activity to ensure these are achieved.

Qualifications

Essential

Desirable

Recognised and current health or social care professional qualification or equivalent including current registration

Management qualification, or equivalent significant experience

Technical Skills

Essential

Desirable

Proficient IT skills including use of Microsoft Office and Social Care systems

Knowledge, Skills and Abilities

Essential

Desirable

Strong knowledge of relevant legal and policy frameworks

Excellent knowledge of Adult Social Care legislation, DHSC strategy and Reforms and ability to implement local implications.

Problem solving, and negotiating skills, including ability to think creatively

Understanding of the external landscape, key partner organisations, regional guidance and best practice to deliver integration of social care and health for adults

Knowledge of the principles of change management and service development

Experience of managing substantial budgets.

Experience of networking and partnership working, including across Health, Social Care and the VCS.