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Health care support worker

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Central London Community Health TrustLondon

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Central London Community Health Trust Health care support worker

The closing date is 22 September 2026

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Job summary

Band 3 Health Care Support Worker (Part-Time)

Part-time role (18.75 hours per week) within a supportive Sexual Health Service.
Supports delivery of confidential, inclusive sexual health, STI, HIV and contraception services.
Works under the supervision of Registered Nurses and doctors to provide safe, high-quality patient care.
Assists patients attending community sexual health clinics and helps maintain an effective clinical environment.
Key responsibilities include:
- Patient care and clinical support
- Communication with patients, colleagues and partner organisations
- Health, safety and infection control
- Service improvement and quality assurance
- Personal development and training
- Supporting colleagues and service development
Service operates Monday to Friday, 8:00am to 6:00pm.
May be required to work across different service sites to meet operational needs.

Main duties of the job

o Carry out a range of diagnostic tests, including microscopy and venepuncture.o Ensure all samples collected during patient examinations or procedures are correctly identified, labelled, checked, and processed in accordance with clinic guidelines.o Utilise basic health observation techniques to monitor patients' health status as directed by senior staff, reporting findings appropriately.o Demonstrate confidence in discussing sexual health matters and understanding the needs of sexually active young people.o Maintain confidentiality regarding all aspects of patient attendance and care, recognising that confidentiality continues indefinitely.o Promote and uphold patients' privacy, dignity, rights, and choices in all aspects of care.o Prepare patients for clinical examinations and procedures and assist clinical staff as required, adhering to chaperoning principles and Aseptic Non-Touch Technique (ANTT).

o Maintain accurate, legible, and timely patient records in accordance with Trust policies.o Work flexibly within the team and across the wider health economy, participating in duty rotas to meet service requirements.o Work collaboratively with patients and the multidisciplinary team to ensure care is timely, coordinated, individualised, and respectful of patients' values and preferences. Supporting the day to day smooth running of a clinic.o Support patients through the delivery of health promotion activities within own competencies.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum, inclusive of HCAS pro rata (part time)

Contract

Permanent

Working pattern

Part-time

Reference number

824-SOUTH-8254748

Job locations

160 Falcon Road

London

SW11 2LN

United Kingdom

Job description

Job responsibilities

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Higher Professional Diploma in Health and Wellbeing (NVQ/QCF - Level 3) Or
A recognised equivalent course in health and/or social care validated by the Regulated Qualification Framework (RQF) or a Level 3 or higher course in a health and/or social care from a Higher Education Institute Or
A formal academic qualification in any subject from a college or university of Level 3 or above plus two years care delivery in a health or social care setting

Desirable

GCSE grade A-C or equivalent in English and Maths . Registration with the national regulatory body (when it becomes available).
Willingness to undertake further training as appropriate

Experience

Essential

Experience of working in a health or social care setting
Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook) with experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment

Desirable

Experience of working as part of a team
Experience of working in a customer service role
Experience with the NHS patient information database (Rio, CIS)

Skills

Essential

Knowledge of NHS
Understanding of the need for confidentiality and management of sensitive records
An awareness of risk management.
Knowledge of multi-agency services available and processes for referral
Knowledge of the effects of the ageing process and needs of vulnerable young people and adults in relation to their health and well-being.
Able to deliver and monitor prescribed care plans.
Excellent oral and written communication and presentation skills
Ability to work under pressure, prioritise effectively and manage competing demands.
Ability to work with minimal supervision and lone work

Desirable

Knowledge of local health needs strategies

Key Attributes

Essential

Excellent communication skills and ability to build effective relationships
Self-management skills-managing time and workload
Ability to work in a team and to supervise the work of others.
Ability to analyse, interpret and record data in a clear, and succinct manner
Good analytical and problem-solving skills
To be able to promote the work of the team across the trust.
Excellent oral and written communication and presentation
Able to carry out the duties of the post with or without adaptations
Flexible about work location - the post holder will be required to travel to other CLCH sites in London.
Ability to work in a team and to supervise the work of others
Ability to analyse, interpret and record data in a clear, and succinct manner.
Good analytical and problem-solving skills.
Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without limitation

Desirable

As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Person Specification

Qualifications

Essential

Higher Professional Diploma in Health and Wellbeing (NVQ/QCF - Level 3) Or
A recognised equivalent course in health and/or social care validated by the Regulated Qualification Framework (RQF) or a Level 3 or higher course in a health and/or social care from a Higher Education Institute Or
A formal academic qualification in any subject from a college or university of Level 3 or above plus two years care delivery in a health or social care setting

Desirable

GCSE grade A-C or equivalent in English and Maths . Registration with the national regulatory body (when it becomes available).
Willingness to undertake further training as appropriate

Experience

Essential

Experience of working in a health or social care setting
Competent in the use of Microsoft Office (e.g., Word, PowerPoint, Excel, and Outlook) with experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment

Desirable

Experience of working as part of a team
Experience of working in a customer service role
Experience with the NHS patient information database (Rio, CIS)

Skills

Essential

Knowledge of NHS
Understanding of the need for confidentiality and management of sensitive records
An awareness of risk management.
Knowledge of multi-agency services available and processes for referral
Knowledge of the effects of the ageing process and needs of vulnerable young people and adults in relation to their health and well-being.
Able to deliver and monitor prescribed care plans.
Excellent oral and written communication and presentation skills
Ability to work under pressure, prioritise effectively and manage competing demands.
Ability to work with minimal supervision and lone work

Desirable

Knowledge of local health needs strategies

Key Attributes

Essential

Excellent communication skills and ability to build effective relationships
Self-management skills-managing time and workload
Ability to work in a team and to supervise the work of others.
Ability to analyse, interpret and record data in a clear, and succinct manner
Good analytical and problem-solving skills
To be able to promote the work of the team across the trust.
Excellent oral and written communication and presentation
Able to carry out the duties of the post with or without adaptations
Flexible about work location - the post holder will be required to travel to other CLCH sites in London.
Ability to work in a team and to supervise the work of others
Ability to analyse, interpret and record data in a clear, and succinct manner.
Good analytical and problem-solving skills.
Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without limitation

Desirable

As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

160 Falcon Road

London

SW11 2LN

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

160 Falcon Road

London

SW11 2LN

United Kingdom

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lead Nurse/Operations Lead

Mirelle Harris

[email protected]

07345734131

Details

Date posted

09 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£31,554 to £33,270 a year Per Annum, inclusive of HCAS pro rata (part time)

Contract

Permanent

Working pattern

Part-time

Reference number

824-SOUTH-8254748

Job locations

160 Falcon Road

London

SW11 2LN

United Kingdom

Supporting documents

Privacy notice

Central London Community Health Trust's privacy notice (opens in a new tab)

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Market insight

62 986 £

62 986 £62 986 £

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