Administrator

Administrator

Location: Fareham
Salary: £29,174 per annum
Hours: Monday to Friday, full-time hours
Contract: please note, this a 12 month fixed term contract

We are currently recruiting for an Administrator to join an established organisation operating within the construction, maintenance and facilities management sector.

This is a fantastic opportunity for an organised and enthusiastic administrator to join a busy team, supporting the coordination of property repairs and maintenance services.

The Role

• Accurately record and update information relating to new and ongoing repairs, appointments and jobs across internal systems.
• Manage shared inboxes and respond to emails and queries from clients, operatives, subcontractors and internal teams.
• Support the Service Manager with daily planning, allocating operatives and subcontractors based on skills, availability, location and appointment requirements.
• Coordinate materials and equipment ordering, ensuring the correct materials are available and used in line with specifications.
• Monitor customer satisfaction, assist with surveys and contribute to regular client reporting and performance updates.
• Identify and escalate issues where required, ensuring effective communication between customers, operatives, subcontractors and management.

• Previous administration experience within a busy, customer-focused environment.
• Strong working knowledge of Microsoft Office, particularly Word and Excel.
• Excellent attention to detail and accurate data entry/keyboard skills.
• Good organisational skills with the ability to prioritise and manage competing demands.
• An understanding of building maintenance trades would be advantageous.
• Good knowledge of local geographical areas, routes and travel times.
• GCSEs or equivalent in Maths and English at Grade C or above.