Deputy Practice Manager
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Dawley Medical Practice Deputy Practice Manager
The closing date is 27 September 2026
Job summary
We are seeking a highly skilled and effective deputy practice manager to support the Practice Manager with the smooth running of the practice. The practice is situated in Dawley, part of Telford in Shropshire with excellent rail and road links to all of the Midlands. The area of Dawley is suburban with a degree of deprivation in a semi-rural environment, and a population that has a wide range of health needs.
Main duties of the job
Experience in leading, managing and developing a team in a changing and challenging environment is essential and candidates must be passionate about developing high quality and effective patient services to sustain the take the practice forward in the future. Responsibilities will include management of the practice staff and patient services role as well as supporting with the overall day to day operation and delivery of primary care GP services.
Candidates will need a sound knowledge of business management, HR and finance and possess excellent communication skills at all levels. Experience of working within primary care is desirable and being able to work in a fast paced, ever-changing environment is essential.
About us
Information on the Practice can be found in the attached Practice Profile and on our website at https://www.dawleymedicalpractice.co.uk/ .
A job description and person specification are also included.
- GMS Practice of just over 10,500 patients consisting of 4 GP Partners and 2 Salaried GPs, Practice of 58 staff
- Good achievers in QOF and medicines management, providing a wide range of enhanced services
- CQC inspection rating in June 19 was Good.
- Members of an established network of practices, with many ongoing activities including an extended hours program, and network collaborative working to provide patient services such as womens health, respiratory care, minor surgery.
- Excellent and committed team of Clinicians, Receptionists and Administrators
- Utilising EMIS Web, Docman, Team Net and various IT systems
The Practice very much has a family feel to it, and there is a good team spirit in the whole practice. The practice is therefore looking for a candidate who wishes to join this fabulous team of committed staff and will appreciate the supportive and friendly working environment.
Prospective candidates are welcome to call the Practice for an informal discussion about the position. Please call and speak to Suzanne Roberts or Katie Smith on 01952 630502 who will arrange for a discussion with the Practice Manager.
Details
Date posted
11 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3650-26-0003
Job locations
Dawley Medical Practice
King Street
Dawley
Telford
Shropshire
TF4 2AA
United Kingdom
Job description
Job responsibilities
Reporting to the Practice Manager (PM) and GP partners, the Deputy Practice Manager (DPM) role is to support the PM in the management and coordination of all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the PM in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
The post-holder is an instrumental member of the general practice team.
The post holder is reportable to the Practice Manager on a regular basis.
Job description
Job responsibilities
Reporting to the Practice Manager (PM) and GP partners, the Deputy Practice Manager (DPM) role is to support the PM in the management and coordination of all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.
Through innovative ways of working, support the PM in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.
As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.
The post-holder is an instrumental member of the general practice team.
The post holder is reportable to the Practice Manager on a regular basis.
Person Specification
Qualifications
Essential
- A good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Associate Member of IGPM in view of becoming a full member (MIGPM)
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Knowledge And Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office products
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Ability to exploit and negotiate opportunities to enhance service delivery
- Strategic thinker and negotiator with a solutions-focused approach
- Effective time management (planning and organising)
- Good organisational skills
- Ability to effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Ability to network and build relationships
- Flexible, cooperative and motivated
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to use initiative and judgement
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
- Ability to implement and embed policies and procedures
Desirable
- Clinical system IT user skills
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Desirable
- Experience of working in a healthcare setting
- NHS or general practice experience
Qualifications
Essential
- A good standard of education with excellent literacy and numeracy skills
Desirable
- Educated to degree level in healthcare or business
- Associate Member of IGPM in view of becoming a full member (MIGPM)
- AMSPAR qualification (L5 in Primary Care and Health Management)
- Leadership and/or management qualification
Knowledge And Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office products
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Ability to exploit and negotiate opportunities to enhance service delivery
- Strategic thinker and negotiator with a solutions-focused approach
- Effective time management (planning and organising)
- Good organisational skills
- Ability to effectively utilise resources
- Punctual and committed to supporting the team effort
- High levels of integrity and loyalty
- Ability to network and build relationships
- Flexible, cooperative and motivated
- Confident, assertive and resilient
- Ability to drive and deliver change effectively
- Ability to use initiative and judgement
- Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
- Understanding of safeguarding adults and children
- Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
- Ability to implement and embed policies and procedures
Desirable
- Clinical system IT user skills
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Desirable
- Experience of working in a healthcare setting
- NHS or general practice experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dawley Medical Practice
Address
Dawley Medical Practice
King Street
Dawley
Telford
Shropshire
TF4 2AA
United Kingdom
Employer's website
https://www.dawleymedicalpractice.co.uk/ (Opens in a new tab)
Employer details
Employer name
Dawley Medical Practice
Address
Dawley Medical Practice
King Street
Dawley
Telford
Shropshire
TF4 2AA
United Kingdom
Employer's website
https://www.dawleymedicalpractice.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Suzie Roberts and Katie Smith
01952630502
Details
Date posted
11 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A3650-26-0003
Job locations
Dawley Medical Practice
King Street
Dawley
Telford
Shropshire
TF4 2AA
United Kingdom
Supporting documents
Supporting links (all open in new tabs)
Dawley Medical Practice Website
Privacy notice
Dawley Medical Practice's privacy notice (opens in a new tab)
Support links
© Crown copyright
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