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Liverpool University Hospitals NHS Foundation Trust Switchboard Operator

The closing date is 20 September 2026

Apply for this job

Job summary

1X part time posts at 30 hours

1X full time post at 37.5 hours

The call centre is the main communications for the Liverpool University Hospital NHS Foundation Trust. We receive approximately 130,000 calls per month and 20000 outpatient appointment calls per month.

We are looking for an enthusiastic individual to join the team.

We are offering 3 part time posts with no set work pattern; you will be working according to the needs of the service. Previous roles in a similar environment preferential as we are looking for someone who has an understanding of NHS terminology and structure. You will need to have experience working under pressure and work part of a team.

The department operates on a 24/7 service including all bank holidays and weekends, so flexible approach to work is required.Candidates who have applied previously (within the last 6 months) are asked not to re-apply.

Main duties of the job

1. Answering hundreds of calls daily handling queries quickly and efficiently using bespoke software packages to do so.
2. Manning hospital emergency call line and liaising with correct emergency teams.
3. Upkeep and maintenance of hospital paging system.Monitor and report critical gas alarms for repair.
4. Report lift entrapments and liaise with those entrapped.
5. Operating the iPM system for Outpatient Appointments, Patient Enquiries.
6. NWAS Northwest Ambulance booking service

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-CEF-320-26

Job locations

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Job description

Job responsibilities

• Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident
• Operating internal and external paging systems for on-call staff and keeping associated records.
• Operating alarm systems and keeping associated records.
• Reception and general clerical duties
• Updating patient information
• Re-booking patient appointments
• Patient search/enquiries
• Booking transportation
• Reporting telephone faults to the Communications Supervisor
• Operating the taxi system and keeping associated records.
• Responsible for maintaining a clean and tidy work station.
• Other appropriate duties as allocated by the supervisor/manager.

Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available.

In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency.

Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.

Job description

Job responsibilities

• Responsible for emergency calls and keeping associated records, Cardiac Arrest, Fire, Bomb, Major Incident
• Operating internal and external paging systems for on-call staff and keeping associated records.
• Operating alarm systems and keeping associated records.
• Reception and general clerical duties
• Updating patient information
• Re-booking patient appointments
• Patient search/enquiries
• Booking transportation
• Reporting telephone faults to the Communications Supervisor
• Operating the taxi system and keeping associated records.
• Responsible for maintaining a clean and tidy work station.
• Other appropriate duties as allocated by the supervisor/manager.

Where staff absences or lateness for work would cause the switchboard to be unmanned it is the requirement that the Telephonist on duty remains to cover the switchboard until relief is available.

In the event of an emergency it may be necessary to require staff to remain on duty to provide sufficient cover on the switchboard to handle the emergency.

Staff may be requested from time to time to work over and above those hours within their contract to help cover absences of other members of staff.

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• NVQ level 2 in customer service or equivalent

Experience

Essential

• Demonstrable experience as a Telephonist/call centre staff /helpdesk staff
• Excellent IT skills with knowledge and experience of Microsoft products
• Able to work under pressure in a sensitive environment
• Be able to make decisions

Desirable

• NHS experience

Knowledge

Essential

• Self-motivated and able to work with limited supervision
• Manage/prioritise own work load

Desirable

• Knowledge of medical terminology
• Hospital knowledge and experience

Skills

Essential

• Computer and keyboard skills
• Clear verbal communication skills
• Excellent listening skills/ability to interpret requirements
• Microsoft Word, Outlook, Excel
• To have an organised and systematic approach to tasks
• Able to work under pressure
• Ability to use phone/headphones and keyboard simultaneously

Other

Essential

• Work well using own initiative and within a team
• Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• NVQ level 2 in customer service or equivalent

Experience

Essential

• Demonstrable experience as a Telephonist/call centre staff /helpdesk staff
• Excellent IT skills with knowledge and experience of Microsoft products
• Able to work under pressure in a sensitive environment
• Be able to make decisions

Desirable

• NHS experience

Knowledge

Essential

• Self-motivated and able to work with limited supervision
• Manage/prioritise own work load

Desirable

• Knowledge of medical terminology
• Hospital knowledge and experience

Skills

Essential

• Computer and keyboard skills
• Clear verbal communication skills
• Excellent listening skills/ability to interpret requirements
• Microsoft Word, Outlook, Excel
• To have an organised and systematic approach to tasks
• Able to work under pressure
• Ability to use phone/headphones and keyboard simultaneously

Other

Essential

• Work well using own initiative and within a team
• Able to cover any duty including early & late shifts/weekends/bank holidays/nights and also emergency cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Estates & Facilities Management

Brett Burke

[email protected]

01517063331

Details

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

287-CEF-320-26

Job locations

Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

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