Neighbourhood Services Operative

You’ll demonstrate our HEART values in your behaviours. You’ll:

• Be authentic, open and transparent in your actions and words

• Believe that by working together we accomplish more, and work hard every day to improve

services, efficiency, and value for money.

• Take responsibility for delivering excellence and own your own actions.

• Embrace difference, and put our residents, colleagues and our partners are at the heart of all you do.

• Do what you say you will and be relied upon to keep your promises. And, of course, show commitment to our approach to Equality Diversity & Inclusion, Health & Safety, Compliance and Code of Conduct policies and practices within Southern Housing.

The role

Reporting to Environmental Services and Transport Manager you will be expected to deliver a

consistently high-quality bulk and void property clearance services. You will be provided with

tools and machinery to help you undertake your tasks and we will supply you with a new

uniform, safety boots and personal protective equipment. You will need to have the ability to

work outside in all weathers and be able to undertake physically demanding work.

The location

You will be based at one of our office locations.

What you’ll be doing:

• In accordance with our schedules, frequencies, and standards, to drive to our estates and

collect non-domestic refuse in an efficient and environmentally friendly manner.

• When requested, to attend to void properties and clear these.

• Carry out collections in a neat and tidy manner ensuring spillages are cleaned up whilst you are onsite.

• Maintain a safe and secure environment by working in line with our health and safety

standards.

• Working proactively with customers, manging expectations, to ensure that they can have a

positive view of their environment and landlord offering basic advice when requested.

• Proactively supporting team members to deliver seamless services in line with the

Corporate Strategy

• Keeping a record of what is collected and from where so that your services can be

recharged accurately and transparently to residents.

• Noting hotspot refuse typing areas and working with the team on a strategy to reduce the

waste.

• Assist the team when needed with other tasks such as jet washing bin stores

• Report any repairs or defects in communal areas to maintenance department/ line manager

and follow up actions as required i.e. monitoring the issue ensuring that action is taken to

complete the repair within our stated timescales; where this is not the case escalate the

matter to your line manager

• No role profile can cover every issue which may arise within the post at various times and

the postholder is expected to carry out other duties from time to time, which are broadly

consistent with those described.

What you’ll need:

Essential

• Experience of undertaking bulk, general waste and void property clearance duties.

• Good interpersonal skills and the ability to communicate well with residents, external

agencies, and resident organisations.

• Work under your own initiative, with the team and under instruction.

• Basic knowledge and understanding of health and safety considerations as they apply to

this role.

• Sufficiently numerate to manage stock control, check invoices and purchase supplies or

equipment.

• Able to plan and prioritise to ensure the effective use of own time.

• Valid UK driving licence with category C1 and ability to drive company vehicles as and

when required.

• Understand and comply with all relevant legislation in relation to road transport activities