Referral Navigator - Physical Health & Rehabilitation Psychology

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North Cumbria Integrated Care NHS Foundation Trust Referral Navigator - Physical Health & Rehabilitation Psychology

The closing date is 27 September 2026

Apply for this job

Job summary

The Physical Health & Rehabilitation Psychology Referral Navigator will assist with co-ordinating and ensuring the successful day to day management of all referrals in the NCIC PHRP Referral Pathway for Adults.

The post holder will be working across the service, to complete appropriate clinical triage, to respond to referrers, identify problems with patient flow and to ensure patients are moved smoothly through the pathways on EMIS (electronic patient record).

This is an exciting opportunity to join the Physical Health and Rehabilitation Team.

Main duties of the job

To work efficiently and autonomously whilst also working with the clinical team to ensure the best level of care and service is provided.

The post holder will be responsible for reporting regularly to supervisors and senior management ensuring transparent findings, contribute to strategy and improvement plans.

To implement and maintain ongoing collection and reporting of accurate and timely data, to monitor the care of patients moving through the PHRP pathway.

To ensure validation of pathway waiting times on a regular and frequent basis (weekly, monthly, annually).

To lead and participate in service and pathway audit and service evaluation looking to highlight any potential service improvement needs.

To offer practical support to multi-disciplinary teams to take forward service change and improvements to benefit staff and patients.

Part of the role will also involve offering brief screening calls to patients. You will also support clinicians to move patients to the correct pathway and out of the service, and will liaise, on behalf of clinicians if necessary, with GPs, referrers, other statutory and non-statutory services in the Trust to ensure clients are signposted to the best service.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

262-A-26-8244106

Job locations

Carlisle - TBC

Carlisle

CA1 2NS

United Kingdom

Job description

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information:

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Job description

Job responsibilities

JOB DESCRIPTION:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

CERTIFICATE OF SPONSORSHIP:

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see ourPolicy for eligible vacancies.

AHP - Return to Practice Job Advert information.This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.

Disclosure and Barring Service:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:

Standard Check: £21.50 + Administration cost of £6.50 = £28.00 Deducted from salary over a 4 month period or a one-off payment.

Enhanced Check: £49.50 + administration cost of £6.50 = £56.00 Deducted from salary over a 4 month period or a one-off payment.

NCIC can offer successful future employees the following benefits:

27-day holiday scheme rising to 33 after 10 years

Flexible working Scheme

NHS Discounts*

Salary Sacrifice schemes including lease cars and Cycle to Work*

Excellent opportunities for development*

Competitive NHS Pension scheme

Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

*Subject to eligibility

Important Information:

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

Essential

• Degree or equivalent professional qualification, e.g., nursing qualification
• Core mental health qualification, degree level or equivalent in mental health nursing, social work or similar

Desirable

• Further qualification or equivalent experience appropriate to seniority of this position required at this level.

Knowledge and Experience

Essential

• Experience of clinical work within the NHS with a wide variety of client groups, across the whole life course with presenting problems that reflect the full range of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and threat of physical abuse.
• Experience of managing change.
• Knowledge of medical terminology.
• Experience using computers for databases or data- analysis and reporting structures.

Desirable

• To have worked as part of a team within a statutory or voluntary care setting.
• Experience in conducting research projects or service related audit.
• Experience of delivering training.
• Experience of group work.
• Experience of working within a variety of mental health settings i.e. Adult Mental Health Teams and/or an IAPT service.
• Knowledge of legislation in relation to the client group and mental health.
• Experience of EMIS and other healthcare related systems.

Skills and Aptitudes

Essential

• Ability to work reliably and consistently with work agreed and managed at regular intervals.
• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive. The patients we deal with often have a history pf abuse, trauma, loss and complex psychological needs; the post holder will need to contact patients and discuss relevant history.
• Ability to communicate sensitive information to service users, cares and colleagues.
• Good communication skills (written and verbal) including an ability to communicate and work across a number of different settings.
• Ability to work with people from different backgrounds and of different ages.
• Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
• An ability and confidence to interact effectively with staff from all disciplines.
• An ability to interact effectively with clients, family members, /paid carers.
• Ability to undertake psychologically informed research projects under supervision.
• Good organisational and time management skills and the ability to plan and prioritise own workload.
• Ability to accept and use supervision appropriately and effectively.
• Ability to undertake travel across a wide geographical area.
• Ability and willingness to work outside office hours when required by the role.
• Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain clinical practice in the face of regular exposure to highly emotive material and challenging behaviour

Desirable

• Ability to communicate sensitive information to others.
• Ability to organise and prioritise workload and time.
• Received training (either formal of through experience) and carried out risk assessments within scope of practice
• An awareness of own strengths and limitations.
• Skills in providing consultation to other professional and nonprofessional groups.

Other Requirements

Essential

• Evidence of continuing professional development as recommended by the relevant professional body.
• Ability to work as part of a team and independently.
• Able to work in the UK.
• A positive approach to working with adults with psychological difficulties and long-term physical health conditions.
• Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults mental health difficulties
• Awareness of own strengths and limitations.
• Ability and willingness to work flexibly across all service locations in Cumbria as appropriate and required by the service.
• Ability to travel to any PHRP locations independent of Public transport.

Person Specification

Qualifications

Essential

• Degree or equivalent professional qualification, e.g., nursing qualification
• Core mental health qualification, degree level or equivalent in mental health nursing, social work or similar

Desirable

• Further qualification or equivalent experience appropriate to seniority of this position required at this level.

Knowledge and Experience

Essential

• Experience of clinical work within the NHS with a wide variety of client groups, across the whole life course with presenting problems that reflect the full range of clinical severity including maintaining a high degree of professionalism in the face of highly emotive and distressing problems, verbal abuse and threat of physical abuse.
• Experience of managing change.
• Knowledge of medical terminology.
• Experience using computers for databases or data- analysis and reporting structures.

Desirable

• To have worked as part of a team within a statutory or voluntary care setting.
• Experience in conducting research projects or service related audit.
• Experience of delivering training.
• Experience of group work.
• Experience of working within a variety of mental health settings i.e. Adult Mental Health Teams and/or an IAPT service.
• Knowledge of legislation in relation to the client group and mental health.
• Experience of EMIS and other healthcare related systems.

Skills and Aptitudes

Essential

• Ability to work reliably and consistently with work agreed and managed at regular intervals.
• High level communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be highly emotive. The patients we deal with often have a history pf abuse, trauma, loss and complex psychological needs; the post holder will need to contact patients and discuss relevant history.
• Ability to communicate sensitive information to service users, cares and colleagues.
• Good communication skills (written and verbal) including an ability to communicate and work across a number of different settings.
• Ability to work with people from different backgrounds and of different ages.
• Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues both within and outside the NHS.
• An ability and confidence to interact effectively with staff from all disciplines.
• An ability to interact effectively with clients, family members, /paid carers.
• Ability to undertake psychologically informed research projects under supervision.
• Good organisational and time management skills and the ability to plan and prioritise own workload.
• Ability to accept and use supervision appropriately and effectively.
• Ability to undertake travel across a wide geographical area.
• Ability and willingness to work outside office hours when required by the role.
• Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain clinical practice in the face of regular exposure to highly emotive material and challenging behaviour

Desirable

• Ability to communicate sensitive information to others.
• Ability to organise and prioritise workload and time.
• Received training (either formal of through experience) and carried out risk assessments within scope of practice
• An awareness of own strengths and limitations.
• Skills in providing consultation to other professional and nonprofessional groups.

Other Requirements

Essential

• Evidence of continuing professional development as recommended by the relevant professional body.
• Ability to work as part of a team and independently.
• Able to work in the UK.
• A positive approach to working with adults with psychological difficulties and long-term physical health conditions.
• Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults mental health difficulties
• Awareness of own strengths and limitations.
• Ability and willingness to work flexibly across all service locations in Cumbria as appropriate and required by the service.
• Ability to travel to any PHRP locations independent of Public transport.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Carlisle - TBC

Carlisle

CA1 2NS

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

North Cumbria Integrated Care NHS Foundation Trust

Address

Carlisle - TBC

Carlisle

CA1 2NS

United Kingdom

Employer's website

https://www.ncic.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Consultant Clinical Psychologist/Clinical Lead

Sarah Jones or Julie Nixon

[email protected]

01768245954

Details

Date posted

11 September 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£32,073 to £39,043 a year Per Annum Pro Rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

262-A-26-8244106

Job locations

Carlisle - TBC

Carlisle

CA1 2NS

United Kingdom

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