Quality Assurance Auditor

QA Auditor Quality Assurance Auditor

Enhanced DBS required Quality Assurance Auditor

Candidates have to be social work qualified and registered with SWE

Main Purpose of the job Quality Assurance Auditor

To audit practice across the Children and Young People’s Service to assist with inspection readiness for Family Help and Care, SEND and/or Youth Justice

To provide leadership within the Children & Young People’s Division and contribute to the development of corporate priorities.

To ensure that these are translated into clear service objectives and expectations as part of the Quality Assurance Framework implementation.

To lead on practice improvement and promoting the continuous learning and development of practice and systems within the service.

To model and support others to deliver reflective practice that meets local standards and is congruent with Lewisham vision and values, promoting relationships and engagement with children, young people and families.

To deliver a project or projects assigned to an agreed direction, timescale and budget in support of the CYP strategies and priorities.

The Quality Assurance Auditor, working to the Quality Assurance Manager, will jointly lead on the delivery of quality assurance, including case audits of children who are supported by teams and services in CYP.

The QA Auditor will help to ensure that the directorate maintains high service standards and development to promote good outcomes for vulnerable children.

The main purpose of the post is to jointly develop and deliver the directorates Quality Assurance Framework across Children’s Services, including: - leading individual and team activity on a variety of audits and deep dives - ensuring directorate standards are appropriate, clear and communicated - leading on agreed directorate developments in response to national and local initiatives - act as directorate lead for the rollout of learning from different forms of learning reviews - lead on the development, promotion and communication of procedures, protocols and guidance for the directorate __________________________________________________________________

Summary of Responsibilities and Personal Duties Quality Assurance Auditor

1. To undertake and co-ordinate a variety of single and multi-agency audits

2. To organise, co-ordinate and provide analysis of the monthly Departmental audit programme.

3. To provide oversight, commentary, analysis and corrective activity of delivery of the Quality Assurance Strategy.

4. To contribute to the development of close collaboration between respective colleagues to develop consistency of practice and management.

7. To be responsible for monitoring and improving quality of service across Children’s Services by developing and using systems and tools for auditing user satisfaction and engagement.

8. From time to time, to deliver training to staff from within and external to the Council.

9. To lead on service reviews/initiatives, including analysis, planning, implementation, review and evaluation.

10. To ensure timely, clearly written reports are produced and communicated effectively to agreed stakeholders, including regular presentation to management forums including the Directorate Management Team.

11. To support the directorate during an inspection period in auditing cases identified by inspectors

12. To develop familiarity with the use of the Council’s ICT systems, and enter, manipulate and analyse data.

13. To effectively analyse the service performance

14. To be responsible for meeting performance indicators and targets relevant to the job role

Technical Knowledge and Qualification

Knowledge of the Children Act, current legislation, regulations, guidance and standards. S1

DipSW or equivalent recognised social work qualification. S2

Post qualifying qualification or demonstrable evidence of continuous professional learning. S3

Knowledge of methods to help others learn and to improve practice at an individual and service level. S4

Experience Quality Assurance Auditor

Substantial experience of effectively practising and managing in professional children’s social work services for a diverse community. S5

Delivering training/workshops S6

Presenting complex information to a variety of stakeholders and providing guidance to professionals S7

Working collaboratively with other services and agencies to achieve positive outcomes for children and young people.

Experience of quality assurance activities S8