Outpartient Booking Officer - Surgery
About this job
Job Advert Skip to main content
document.body.className = ((document.body.className) ? document.body.className + ' js-enabled' : 'js-enabled');
Cookies on NHS Jobs
We've put some small files called cookies on your device to help us make improvements to our site.
To improve our site we'd also like to use cookies which will send information to Google Analytics. You can read more about our cookies before you choose.
Accept analytics cookies Do not accept analytics cookies
Menu
Menu Close menu
BETA Your feedback will help us to improve this service.
Frimley Health NHS Foundation Trust Outpartient Booking Officer - Surgery
The closing date is 14 September 2026
Job summary
We are seeking a motivated and organised individual to join our Outpatient Booking Team on a 12-month fixed-term basis during a period of service growth. This is a full time position (37.5 hours per week), working Monday to Friday and is key to supporting the coordination and booking of outpatient appointments across Trust sites.
The successful candidate will work collaboratively across departments, contributing to service improvement and maintaining high standards of administrative support. Strong communication and customer service skills are essential, as the postholder will act as a primary point of contact for patients, carers, and staff.
Please note, this role is not eligible for Skilled Worker visa sponsorship, and applicants must already have the right to work in the UK. Previous applicants need not apply.
Main duties of the job
- To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
- To ensure all patients and visitors are treated with dignity, respect and empathy at all times.
- To deal with patients in a polite and respectful manner complying with their requests where possible.
- To support the Trust in delivering NHS targets.
- To respond in a timely fashion to all administrative duties within the team.
- To support the implementation of all new IT and patient administration systems.
- Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways.
- To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
- To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy.
- To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance.
- To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year per annum incl HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
151-ZT098
Job locations
Wexham Park Hospital
Slouh
Slough
SL2 4HL
United Kingdom
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Job description
Job responsibilities
For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.
Person Specification
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable
- Call centre experience
- NHS experience
Skills and Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Qualifications
Essential
- GCSE English and Maths pass or equivalent
- ECDL or equivalent
Desirable
- NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential
- Experience of working in a hospital or busy office environment.
- Significant experience in difficult patient situations.
- Some customer care experience
Desirable
- Call centre experience
- NHS experience
Skills and Knowledge
Essential
- Good communication skills both verbal and in writing
- Demonstrate attention to detail and accuracy when completing tasks
- Ability to work under pressure
- Ability to work using own initiative
- Excellent customer service skills and evidence of dealing with telephones and meeting targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Slouh
Slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
Wexham Park Hospital
Slouh
Slough
SL2 4HL
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Team Leader
Gemma Bruzas
03006153496
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£27,106 to £28,850 a year per annum incl HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
151-ZT098
Job locations
Wexham Park Hospital
Slouh
Slough
SL2 4HL
United Kingdom
Supporting documents
Privacy notice
Frimley Health NHS Foundation Trust's privacy notice (opens in a new tab)
Support links
© Crown copyright
Market insight
Explore related jobs
Similar jobs
See all similar jobsSpecialty Doctor in Anaesthesia
Concierge / Front of House Support
Diabetes Specialist Podiatrist
Clinical Admin Support Officer
Executive Assistant Temp-Perm Slough
Grounds Maintenance Operative
Frequently asked questions
What salary can I expect?
This listing does not show a salary. Similar roles in Slough often pay around 46 496 £ (median of 21 offers).
How do I apply for this job?
Open the original source page and contact the employer there. Finder never charges job seekers.
Are these jobs up to date?
Yes. Finder regularly refreshes vacancies from public sources and removes closed offers.