Care Coordinator
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Primary Care Careers Care Coordinator
The closing date is 18 September 2026
Job summary
Bury St Edmunds PCN has an opportunity for a care coordinator to join our primary care network (PCN), to support one ofour five GP practices across the Bury area. The role is offered on a full-time basis of 37.5 hours over 5 days per week, primarily Monday to Friday, between the hours of 0830 and 1800hrs, with some weekend hours required subject to demand. We can consider part time hours for the right applicant.
The role involves working very closely with the practice and the multidisciplinary team (MDT) and also within the wider PCN. The role is pivotal in ensuring that all patients receive the best possible care and service, working on requirements for the PCN Direct Enhanced Service Contract (DES).
Our care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Main duties of the job
- Work with people, their families and carers to improve their understanding of the patient's condition, and support them to develop and review personalised care and support plans, to manage their needs and achieve better healthcare outcomes.
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information, to help them make choices about their care.
- Work collaboratively with GPs, and other primary care professionals within the PCN, to proactively identify and manage a caseload.
- Support the coordination and delivery of multidisciplinary teams with the PCN.
- Raise awareness of how to identify patients who may benefit from shared decision-making, and support PCN staff and patients to be more prepared to have shared decision-making conversations.
- Support PCNs in developing communication channels between GPs, people, their families and carers, and other agencies.
- Maintain records of referrals and interventions to enable monitoring and evaluation of services.
- Support practices to keep care records up-to-date by identifying and updating missing or out-of-date information about the persons circumstances.
- Contribute to risk and impact assessments, monitoring and evaluations of the service.
- Work with commissioners, integrated locality teams and other agencies to support and further develop the role.
About us
Bury St Edmunds Primary Care Network consists of five surgeries and serves some 67,000 patients from the town and surrounding villages.
Our vision is to deliver the highest standards of care, with equality, dignity and respect, to our patient population. Our aim is to create a system where member practices work closely together in collaboration with health and social care, voluntary sector, community groups and local people, to deliver inclusive and personalised care.
Bury St Edmunds Primary Care Network is a growing PCN with already existing roles including, care coordinators, social prescriber, clinical pharmacists, paramedics, and pharmacist technicians that support GPs and other clinical teams to enhance patient services in the local community.
We can offer you:
- NHS pension scheme: The NHS pension scheme is a defined benefits scheme - 20% employer contribution
- Eye-care vouchers
- Health service discounts
- Contractual sick pay
Details
Date posted
04 September 2026
Pay scheme
Other
Salary
£14 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
29938
Job locations
Northgate Business Park
Bury St Edmunds
Suffolk
IP33 1AE
United Kingdom
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Job description
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
Essential
- Experience of working within the NHS to support vulnerable groups.
- Strong listening and communication skills.
- Familiar with local resources and services, including how to access them.
- Motivated by helping people, with care and empathy.
- Able to deliver person-centred support in a non-judgmental way.
- Excellent organisational skills with attention to detail.
- Working within a team environment.
- Respect patient confidentiality at all times.
- Experience of working in an administration role.
- Flexible and cooperative attitude to the needs of the practice and developing needs of primary care.
- Effective time management.
- Ability to use own initiative, discretion and sensitivity.
Experience
Essential
- Experience of working within the NHS to support vulnerable groups.
- Strong listening and communication skills.
- Familiar with local resources and services, including how to access them.
- Motivated by helping people, with care and empathy.
- Able to deliver person-centred support in a non-judgmental way.
- Excellent organisational skills with attention to detail.
- Working within a team environment.
- Respect patient confidentiality at all times.
- Experience of working in an administration role.
- Flexible and cooperative attitude to the needs of the practice and developing needs of primary care.
- Effective time management.
- Ability to use own initiative, discretion and sensitivity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Northgate Business Park
Bury St Edmunds
Suffolk
IP33 1AE
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Primary Care Careers
Address
Northgate Business Park
Bury St Edmunds
Suffolk
IP33 1AE
United Kingdom
Employer's website
https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Recruitment Team
Bury St Edmunds PCN
01206918760
Details
Date posted
04 September 2026
Pay scheme
Other
Salary
£14 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
29938
Job locations
Northgate Business Park
Bury St Edmunds
Suffolk
IP33 1AE
United Kingdom
Supporting documents
Privacy notice
Primary Care Careers's privacy notice (opens in a new tab)
Support links
© Crown copyright
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