Credit Controller

• A leading luxury health, fitness and wellness business
• Credit Controller to join their finance team on a temporary contract.
• Manage outstanding membership fees, subscriptions, and customer payments

Summary

We are looking for an Interim Finance & Reconciliation Analyst to work through this over an initial 3 month engagement, reporting to the Group Finance Director, with Membership-related decisions (e.g. freeze, cancel, chase debt, refer to debt collector) escalated to the Membership Director for sign-off.
This is a hands-on, investigative role rather than a standard credit control position - as well as contacting existing members to resolve outstanding debt issues, you will need to work back through legacy system history and cross-reference multiple payment platforms to understand how each case arose, then propose (not necessarily execute) the resolution.

Main duties and responsibilities

• Maintain and work through the list of members with outstanding debt, identify issue (e.g. no payment method on file, or failed payments); contact members directly to obtain updated payment details and collect payment. Flag anomalies, investigate, and classify cases for Membership Director review.
• Investigate members carried over from the legacy membership system which show credit balances on debtors ledger; work through the history for each account to determine root cause, and propose resolution.
• Reconciliation of legacy membership system with payment processors (Stripe, GoCardless, card provider, bank) to investigate historic variances and propose resolutions.
• Billing completeness: verify that members due to be billed in each period have in fact been billed, working from billing runs and membership records.
• Present findings in a clear, consistent working-paper format for Group Finance Director and Membership Director review.
• Work with the Group Finance Director and Membership Director to build repeatable trackers and reconciliation processes for this workstream as you go.

Candidate requirements

• Part-qualified accountant (AAT Level 4 minimum; ACCA/CIMA part-qualified preferred) - genuine working knowledge of double-entry, accounts receivable, cash allocation and credit notes.
• Advanced Excel (XLOOKUP/VLOOKUP, SUMIFS, pivot tables; Power Query an advantage).
• Experience reconciling payment gateway data - Stripe, GoCardless or card processing - against a ledger or billing system.
• Experience in credit control / debt collection.
• Membership, subscription-billing or similar recurring-revenue sector exposure is an advantage but not essential.
• Confident, professional communicator, comfortable contacting members directly regarding payment.
• Comfortable working with limited existing process - will build working papers and trackers as they go.