Homecare Patient Coordinator - Interim

Company description:

B. Braun Melsungen AG

Job description:

Your Role:

We are looking for a Patient Services Coordinator - Homecare to join our Customer Care team on a fixed term basis until April 2027 to cover maternity leave in Sheffield.

In this role, you will play a vital part in supporting patients, healthcare professionals, and internal teams by coordinating homecare services and ensuring a high standard of customer care is delivered at all times.You’ll act as a key point of contact, managing patient services efficiently, accurately, and in line with company procedures and service level agreements.

Working hours: Onsite, 37.5 hours per week, Monday – Friday

Location: Thorncliffe Park, Sheffield, S35 2PW – located just off Junction 35A of the M1. We offer free car parking.

Your main responsibilities:

• Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively
• Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders
• Process and maintain accurate patient and service records in line with company procedures.
• Liaise with internal departments to ensure timely and accurate delivery of homecare services
• Support the Homecare Team Leader and wider team with administrative and operational tasks as required

What you need to succeed:

• Strong administrative and coordination skills with excellent attention to detail
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy
• Excellent communication skills and a friendly, professional telephone manner
• Confidence working independently as well as part of a collaborative team
• Good IT skills with the ability to learn systems and processes quickly
• A patient-focused approach with strong organisational and problem-solving skills

We offer:

Wellbeing & Lifestyle

• 27 days annual leave plus bank holidays
• Enhanced family-friendly and sick pay benefits

• Gym membership discounts

• Cycle to Work scheme

• Everyday Discounts and Blue Light Card savings

And much more.