Patient Services Assistant
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Tean Surgery Patient Services Assistant
The closing date is 10 September 2026
Job summary
We are looking to recruit an enthusiastic, reliable, and professional Receptionist to join our friendly and supportive GP practice team.
The successful candidate will be the first point of contact for patients and visitors, providing a welcoming, efficient, and compassionate service. This is a busy and rewarding role requiring excellent communication, organisational, and customer service skills.
Previous experience in a GP practice is desirable but not essential, as full training will be provided to the right candidate.
Working hours are between 8am - 6.30pm weekdays.
Main duties of the job
The successful candidate will:
- Provide a professional and courteous reception service to patients and visitors.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Book, amend, and cancel appointments using the clinical system.
- Register new patients and update patient records accurately.
- Process repeat prescription requests in accordance with practice procedures.
- Receive and distribute incoming mail and electronic correspondence.
- Scan, file, and maintain patient records while ensuring confidentiality.
- Signpost patients to the most appropriate service where appropriate.
- Undertake general administrative duties to support the clinical and administrative teams.
- Work flexibly to meet the needs of the practice and provide reception cover as required.
About us
We are a busy NHS GP surgery based across two sites in Tean and Blythe Bridge.We are committed to providing high quality, Patient-centred healthcare to our local community.
We pride ourselves on delivering a welcoming and supportive environment for both patients and staff.
We are committed to equality, diversity, and inclusion and welcome applications from candidates of all backgrounds. We support staff development through ongoing training and learning opportunities.
Details
Date posted
13 August 2026
Pay scheme
Other
Salary
Depending on experience depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5656-26-0001
Job locations
24 Old Road
Tean
Stoke-on-Trent
Staffordshire
ST10 4EG
United Kingdom
Job description
Job responsibilities
The successful candidate will:
- Provide a professional and courteous reception service to patients and visitors.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Book, amend, and cancel appointments using the clinical system.
- Register new patients and update patient records accurately.
- Receive and distribute incoming mail and electronic correspondence.
- Scan, file, and maintain patient records while ensuring confidentiality.
- Signpost patients to the most appropriate service where appropriate.
- Undertake general administrative duties to support the clinical and administrative teams.
- Work flexibly to meet the needs of the practice and provide reception cover as required.
Job responsibilities
The successful candidate will:
- Provide a professional and courteous reception service to patients and visitors.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Book, amend, and cancel appointments using the clinical system.
- Register new patients and update patient records accurately.
- Receive and distribute incoming mail and electronic correspondence.
- Scan, file, and maintain patient records while ensuring confidentiality.
- Signpost patients to the most appropriate service where appropriate.
- Undertake general administrative duties to support the clinical and administrative teams.
- Work flexibly to meet the needs of the practice and provide reception cover as required.
Person Specification
Experience
Essential
- Excellent communication and interpersonal skills
- Strong customer service skills
- Good organisational skills with the ability to prioritise workload
- Good IT skills and confidence using computer systems
- Ability to work calmly and efficiently in a busy environment
- Excellent attention to detail
- Ability to maintain confidentiality at all times
- Flexible and reliable with a positive attitude
- Ability to work effectively as part of a multidisciplinary team
Desirable
- Previous experience in a GP practice or NHS setting
- Knowledge of EMIS Web
- Understanding of NHS primary care services
- Knowledge of medical terminology
Experience
Essential
- Excellent communication and interpersonal skills
- Strong customer service skills
- Good organisational skills with the ability to prioritise workload
- Good IT skills and confidence using computer systems
- Ability to work calmly and efficiently in a busy environment
- Excellent attention to detail
- Ability to maintain confidentiality at all times
- Flexible and reliable with a positive attitude
- Ability to work effectively as part of a multidisciplinary team
Desirable
- Previous experience in a GP practice or NHS setting
- Knowledge of EMIS Web
- Understanding of NHS primary care services
- Knowledge of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tean Surgery
Address
24 Old Road
Tean
Stoke-on-Trent
Staffordshire
ST10 4EG
United Kingdom
Employer's website
https://teansurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
Tean Surgery
Address
24 Old Road
Tean
Stoke-on-Trent
Staffordshire
ST10 4EG
United Kingdom
Employer's website
https://teansurgery.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Assistant Practice Manager
Olivia Allen
01538722323
Details
Date posted
13 August 2026
Pay scheme
Other
Salary
Depending on experience depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A5656-26-0001
Job locations
24 Old Road
Tean
Stoke-on-Trent
Staffordshire
ST10 4EG
United Kingdom
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Tean Surgery's privacy notice (opens in a new tab)
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