Assistant Admissions Coordinator

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Cambridge University Hospital NHS Foundation Trust Assistant Admissions Coordinator

The closing date is 13 September 2026

Apply for this job

Job summary

To deliver and maintain a professional administrative service to the Cancer directorate and all users patients, relatives and colleagues.

Monitor and produce work of the quality and quantity required ensuring expected Trust and department standards and deadlines are met and all appointments are within the Government and Trust target times.

Main duties of the job

Direct contact with patients.

Greet visitors face-to-face and respond to requests for a range of information.

Receive and respond to telephone calls dealing with a range of requests.

Receive and respond to emails for a range of requests.

Book appointments and transport.

Check patient information.

Photocopy and filing.

Input information on Trust systems.

Attend handover meetings as required taking notes when necessary.

Ensure all tests/treatments requested are booked.

Cover Thursdays, Fridays & Saturdays. Also Bank Holidays on a rotational basis.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Details

Date posted

08 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year p.a. pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

180-B-CVA1139

Job locations

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

All roles in the Trust include a mandatory 12-week training period. Therefore successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

This vacancy will close at midnight on 13th September 2026.

Interviews are due to be held on 23rd September 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish time

Job description

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

All roles in the Trust include a mandatory 12-week training period. Therefore successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

This vacancy will close at midnight on 13th September 2026.

Interviews are due to be held on 23rd September 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish time

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience

Desirable

• Typing qualification or equivalent

Experience

Essential

• Experience of working in a busy office environment or reception role
• Experience of prioritising, planning and organising own tasks
• Working with guidelines
• Experience of customer service or dealing with the public
• Data entry
• Experience of IT packages - Microsoft Office

Desirable

• Previous experience of working in the NHS
• Experience of call handling
• Experience of dealing with difficult situations and confrontations

Knowledge

Essential

• Understanding of confidentiality and data protection
• Understanding of customer service

Desirable

• Knowledge of the Trust including awareness of the Trust's priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology

Skills

Essential

• Ability to work as part of a team
• Good communication skills including telephone, email and face to face
• Ability to follow processes and procedures
• High level of ability to organise and manage own time keeping to schedule and deadlines
• Good organisational skills
• Ability to meet deadlines
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience

Desirable

• Typing qualification or equivalent

Experience

Essential

• Experience of working in a busy office environment or reception role
• Experience of prioritising, planning and organising own tasks
• Working with guidelines
• Experience of customer service or dealing with the public
• Data entry
• Experience of IT packages - Microsoft Office

Desirable

• Previous experience of working in the NHS
• Experience of call handling
• Experience of dealing with difficult situations and confrontations

Knowledge

Essential

• Understanding of confidentiality and data protection
• Understanding of customer service

Desirable

• Knowledge of the Trust including awareness of the Trust's priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology

Skills

Essential

• Ability to work as part of a team
• Good communication skills including telephone, email and face to face
• Ability to follow processes and procedures
• High level of ability to organise and manage own time keeping to schedule and deadlines
• Good organisational skills
• Ability to meet deadlines
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents

Additional Requirements

Essential

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Employer details

Employer name

Cambridge University Hospital NHS Foundation Trust

Address

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Employer's website

https://www.cuh.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinic Coordinator

Jackie Emery

[email protected]

Details

Date posted

08 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year p.a. pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

180-B-CVA1139

Job locations

Addenbrookes Hospital-Division B

Hills Road

Cambridge

CB2 0QQ

United Kingdom

Supporting documents

Privacy notice

Cambridge University Hospital NHS Foundation Trust's privacy notice (opens in a new tab)

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