Retail Catering Assistant - LRI

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University Hospitals of Leicester NHS Trust Retail Catering Assistant - LRI

The closing date is 17 September 2026

Apply for this job

Job summary

The retail catering service provides a high quality service to staff and visitors to our hospitals and maintains a high standard in customer care.

As aRetail Catering Assistant you will become an active member of our team working to provide Retail customer service experience for staff and visitors in our busy restaurants.

We are looking for a team member who demonstrate enthusiasm, an eagerness to learn and to develop themselves. Previous experience is desirable, but not essential as, full training will be provided. also could have Barista Knowledge (Desirable )

A good standard of English language both written and oral communication is essential along with the drive to deliver the best possible service at all times, in an often busy and pressurized environment.

This is a great opportunity if you are looking for the flexibility to work a varied shift pattern which includes weekends and flexible hours to cater for your work life

We look forward to hearing from you!

Main duties of the job

The role of a Retail Catering Assistant is to work within the restaurants or food outlets within the retail area.Provide a front-of-house service which is customer focused and includes preparing and providing beverages, snacks meal items, cash handling, the use of a till, temperature recording and restocking of goods.There will also be a need for some minimal food preparation with cleaning and washing up responsibilities.

Our Team provides a safe, friendly customer service environment for our Staff, Patients and Visitors.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Details

Date posted

31 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

358-8242539-E&F

Job locations

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5PW

United Kingdom

Job description

Job responsibilities

General Duties

• Adhere to good Customer service.
• Cash handling and the using of tills.

• Maintaining good hygiene practices within the department.

• Preparation of drinks and snacks to Brand standards
• Food preparation as required in the main production kitchen.
• Ensuring that foods are checked for suitability for special diets.

• Working within chilled areas and in wet environments.
• Able to accurately record and monitor temperatures to required frequencies.
• Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
• Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
• To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures
• Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
• Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents.

Job description

Job responsibilities

General Duties

• Adhere to good Customer service.
• Cash handling and the using of tills.

• Maintaining good hygiene practices within the department.

• Preparation of drinks and snacks to Brand standards
• Food preparation as required in the main production kitchen.
• Ensuring that foods are checked for suitability for special diets.

• Working within chilled areas and in wet environments.
• Able to accurately record and monitor temperatures to required frequencies.
• Washing of crockery and cutlery and catering utensils use industrial machines, also manually washing when required.
• Responsibility, for ensuring the high standards of cleanliness is maintained throughout the work area adhering to Trust Policies and Procedures.
• To carry out cleaning tasks, both specific and generic, to prescribed work schedules for designated areas, in line with Trust policies and procedures
• Ensuring the correct and economical use of materials, provisions and equipment and seeking advice from Supervisor when in doubt.
• Report to you Team leader any mechanical defects and any equipment and any mishaps or untoward incidents.

Person Specification

Experience

Essential

• Able to carry out instructions and duties as detailed in the job description.
• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care

Desirable

• Previous experience of working within a healthcare environment
• Catering experience
• CIEH Level 2 in Food Safety
• NVQ 2- support services, Customer care

Communication and relationship skills

Essential

• Effective communication skills with all levels of public, staff and patients.
• Able to work in a busy environment.

Skills

Essential

• Have a good standard of the English language including both written and oral communication skills.
• Numeracy skills for cash handling.
• Ability to work as a team member or on own initiative

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.

Other requirements specific to the role

Essential

• Working to deadlines safely in a care environment.
• Flexible approach to working practices
• Must be able to attend Trust induction and any relevant training that is required for this position.

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Person Specification

Experience

Essential

• Able to carry out instructions and duties as detailed in the job description.
• Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care

Desirable

• Previous experience of working within a healthcare environment
• Catering experience
• CIEH Level 2 in Food Safety
• NVQ 2- support services, Customer care

Communication and relationship skills

Essential

• Effective communication skills with all levels of public, staff and patients.
• Able to work in a busy environment.

Skills

Essential

• Have a good standard of the English language including both written and oral communication skills.
• Numeracy skills for cash handling.
• Ability to work as a team member or on own initiative

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.

Other requirements specific to the role

Essential

• Working to deadlines safely in a care environment.
• Flexible approach to working practices
• Must be able to attend Trust induction and any relevant training that is required for this position.

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5PW

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5PW

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Retail Catering Senior Supervisor

Samantha Farnell

[email protected]

01162585234

Details

Date posted

31 August 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£25,272 a year pro rota

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

358-8242539-E&F

Job locations

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5PW

United Kingdom

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