Receptionist
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West Oak Surgery Receptionist
The closing date is 22 September 2026
Job summary
We are looking to recruit a receptionist to join our small friendly team here at West Oak Surgery for 20.15 hours per week. These will be set shifts on various days over a 4 day period (Tues-Fri) as follows:
Tuesday 7.15am-12.30pm
Wednesday 7.15am -1.30pm
Thursday 7.45am-12.30pm
Friday 2.30pm-6.30pm
We may consider exchanging one of the Wednesday or Thursday morning shifts for a Thursday afternoon shift but this will be discussed at interview. The Tuesday and Friday shifts are not negotiable so please bear this in mind when applying.
Experience is desirable, but training can be provided for the right applicant.
We are happy to undertake informal visits to discuss the role with potential candidates who would like further information before applying.
Please note that various cover for colleagues will need to be undertaken at times, and therefore you must be able and willing to commit to changing rota patterns.
Main duties of the job
Main duties include front of house duties such as booking patients in and dealing with enquiries from patients online, over the phone or in person, as well as dealing with enquires and requests from our clinical team. Duties will also include initial prescription processing and other processes which form part of our busy GP surgery.
Mandatory training is also required annually and applicants must be prepared to undertake this as part of the role.
The role is demanding, but rewarding, and excellent support is given by our existing friendly team.
About us
West Oak surgery serves the health needs of approximately 5,500 patients. Our work ethic is high, and we are extremely supportive of each other to help achieve this. All staff are enrolled in the excellent NHS Pension scheme.
Details
Date posted
08 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3810-26-0000
Job locations
West Oak Surgery
319 Westdale Lane
Mapperley
Nottingham
NG3 6EW
United Kingdom
Job description
Job responsibilities
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of protocols
- Scanning correspondence
Reception
- To book in patients consulting with members of practice team
- Process repeat prescription requests in accordance with practice guidelines including online requests
- Handing over all correspondence to patients ensuring names and addresses are checked
- To deal with incoming and outgoing telephone calls for the practice
- Registration of new patients
- Process patients change of details
- To check and action electronic tasks daily
- Be able to cover all reception positions as necessary
- Receiving and directing patients appropriately
- Handling busy telephone lines and dealing with general enquiries
- Process appointment requests from patients by telephone and in person
- Deal with visits requests
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Infection prevention training to be updated annually
- Using and complying with current infection control policies and procedures
- Report any potential risks /problems to the Practice Nurse or the Practice Manager
- Take responsibility for protecting themselves and others against infection risks
- Maintaining work areas in a tidy and safe way and free from hazards
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Job responsibilities
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance of protocols
- Scanning correspondence
Reception
- To book in patients consulting with members of practice team
- Process repeat prescription requests in accordance with practice guidelines including online requests
- Handing over all correspondence to patients ensuring names and addresses are checked
- To deal with incoming and outgoing telephone calls for the practice
- Registration of new patients
- Process patients change of details
- To check and action electronic tasks daily
- Be able to cover all reception positions as necessary
- Receiving and directing patients appropriately
- Handling busy telephone lines and dealing with general enquiries
- Process appointment requests from patients by telephone and in person
- Deal with visits requests
Other Tasks
- Ensure building security have thorough knowledge of doors/windows/alarm
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Infection prevention training to be updated annually
- Using and complying with current infection control policies and procedures
- Report any potential risks /problems to the Practice Nurse or the Practice Manager
- Take responsibility for protecting themselves and others against infection risks
- Maintaining work areas in a tidy and safe way and free from hazards
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Person Specification
Experience
Desirable
- Experience of working with the general public in any health setting.
Qualifications
Essential
- GCSE grade A to C in English is essential.
Experience
Desirable
- Experience of working with the general public in any health setting.
Qualifications
Essential
- GCSE grade A to C in English is essential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Oak Surgery
Address
West Oak Surgery
319 Westdale Lane
Mapperley
Nottingham
NG3 6EW
United Kingdom
Employer's website
https://www.westoaksurgery.co.uk/ (Opens in a new tab)
Employer details
Employer name
West Oak Surgery
Address
West Oak Surgery
319 Westdale Lane
Mapperley
Nottingham
NG3 6EW
United Kingdom
Employer's website
https://www.westoaksurgery.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Practice Manager
Yvette Storm
01159525320
Details
Date posted
08 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A3810-26-0000
Job locations
West Oak Surgery
319 Westdale Lane
Mapperley
Nottingham
NG3 6EW
United Kingdom
Privacy notice
West Oak Surgery's privacy notice (opens in a new tab)
Support links
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